Chamberlain GroupReviews of chamberlain.com

Was great until they removed the home assistant supper and now my expensive "smart" garage door opener is no more useful than a cheap "dumb" one would be. Complete waste of time and money

Onze poortopener is als sinds mei defect deze was nieuw geplaatst geen maand geleden... Proberen de klantenservice te bereiken maar geen succes geen telefoon geen mail toen maar naar de hubo gegaan IVM garantie Hubo kon alleen maar tussenpersoon spelen en heeft contact gemaakt na heen en weer mailen bewijzen sturen.... Is het U fout U heeft de motor verkeerd geplaatst dit dat... (Wat niet waar is) hun motor is defect en willen dat niet toegeven het is en blijft U schuld klantendienst van kust men kl*te we zijn bijna een half jaar verder en een fatsoenlijke oplossing of antwoord krijgen is te veel gevraagd

All I wanted was a replacement belt for my model garage door opener, but it's not listed on their website. So I called customer service —three times. The voice menu repeatedly transferred me to the wrong department. The fast-talking reps with thick accents caused me to ask them to repeat almost everything they said. Several times I needed them to spell a word, such as "agent", so I could find out what "ahh-jin" meant. I spent a total of over an hour on the phone. Each time I was eventually transferred to a different department, where I eventually gave up waiting and hung up.

Worst customer service ever!!!! The item sent was defective and the mother board needed to be replaced (grade door opener had been installed at this point) they said they would ship it out ground (5-7 days) and I was shocked and then they said 3-5 at their expense so I asked about overnight and since they refused to pay for that I did and it's been 3 days now and still no delivery. They sent me an email WITHOUT ANY INFORMATION ABOUT THE SHIPMENT, WHERE TO TRACK IT OR EVEN A WEBSITE TO FIND OUT WHAT WAS GOING ON. NOTE: The company contacted me and did refund my payment saying it should have been no charge since it was a new install, also the rep that helped me didn't know how to do the express properly thus the delay, all excuses of course but they did make it right!!! All except the express part. Hopefully they will instruct that employee how to do this sort of thing in the future (so they say)! Hopefully this won't have to happen to anyone else as a result of this encounter!

I called tech support and went trough all the steps given by the the tech only to be told that the final step was to cut one foot of sensor wire, re connect it and see if that solved the problem. I told him that I wasn’t comfortable cutting wires and even if I did I had no idea about reconnecting them. I was told that if I could do this then he couldn’t assist me. This unit is under warranty and this is not satisfactory. Cutting and splicing wires, SERIOUSLY? All this even after my service company tells me it’s a circuit board issue, to which your tech said, “well he was wrong and sometimes people don’t want to do their job. Very unprofessional!

Ordered a door lock 12/11/2022 responding to a promotion offering $80 off of a $279.99 door lock. Confirmed delivery by 12/21/2022. Yale Liftmaster Smart deadbolt with Smart Control. U it never arrived. They sent me a request to review my satisfaction for the unit that never came. Called monthly the past 4 months and was told unit was still on back order. Checked last night order cancelled. Called today told order cancelled because they don’t accept Apple Pay which was a selection on their site. I showed them it was a method of payment selection on their site. Then was told it was cancelled because that was too large of a discount and they told me they could do a 20% discount which the total with shipping and tax equaled the full price on the website, hence no discount. Avoid the frustration and deceptive practices, go Elsewhere!!!!!!!!

I bought a garage b4613t couldn’t get the remote or travel dialed in called service department no human contact spent hours trying to resolve the issue finally ripping it down rebooting the pieces and hopefully then the company can lose money as I lost time ps I’m crushing the remotes

I purchased 2 Chamberlain / Liftmaster garage door openers in August. They are worse than garbage. An example is that the logic board went bad on the first use. Looking at the board, it has no fuses, so any electrical glitch can kill it. They have a NO REPLACEMENT policy on the unit no matter what - buyer beware. Only the logic board and motor are covered under warranty. Today, after more than 2 months I found out they shipped the board to the wrong address. Now the boards are on backorder (again) so who knows when I will be able to open my garage doors!