Chamberlain GroupReviews of chamberlain.com

When will this company get the message! When 90% of your reviews are bad you’d. think that a bit of thought would given to changing. This company is going to be left behind as the new Matter platform is rolled out. I don’t want to use the MYQ app to control my devices and they have made it much more difficult to add their products to HomeKit or any other full Smart Home App. I do hope that the share holders will see these reviews and make the changes necessary to revive this company.

What’s the point of having a Watch app if I have to sign in to my iPhone every time I use it? Hugely regret going with this solution and will be finding a different system.

complete trash, paying a subscription to get nothing, cant cancel the subscription and am being forced to go to my credit card company and cancel through them. no customer service.

Chamberlain should stop using foreign call centers who have agents that cannot communicate and no training on how to troubleshoot their garage door openers. Its a total waste of customer time.

Once you buy their product.... you are stuck with the worst customer service UPDATE I was kept on the phone for over one hour...,., ordering only one part 4 different agents.... who barely spoke English Agents names Ruth: Horrible spoke tittle english and left me on hold when I asked for her supervisor Luis Took order: said it would be shipped and I would receive it next day. It arreived 3 days later Daniel- supevisor... filed complaint. Nothing happened Call 4th time- Yasmina ...asked for Daniel Supervisor would not supply. said someone would call back NO REPLY Arleth-5th call for credit for express mail Paid $40 to express mail the part ...next day.... Received it 3DAYS LATER..despite I paid to ship it NEXT DAY. Filing claim with AMEX Also they did not follow my clear instructioins "To place item behind Gate ( gated property) Instead... it was not sent Fed X or UPS as informed It was placed in a deserted mail box on the main road No supervisor ever returned my phone calls

Parts wrong did not match with the instructions. Sorry piece of equipment. Had to modify the carriage to make it work. Do NOT recommend buying a chamberlain D2101

There are several choices out there for Garage Openers so avoid this one at all costs! Brand new out of the box this unit didn't work. Called customer service and for 3 weeks I still don't have a working opener. When on the phone they promise everything- then do nothing! They kept telling me they would fix the problem but need to call me back. Never did. Told agent I needed a supervisor to call that day. They guaranteed that would happen. Never did. Don't buy this product because the won't help you if it doesn't work!

Actively blocked Home Assistant, easily the best integration for my garage door, trying to lock me (and all other users) into their garbage app to show us more ads, and denying their customers freedom to manage their own garage doors. If they have issues with allowing 3rd party integrations on their cloud APIs, there could provide a local API on the device instead! But that would just help their customers without printing money, so no go. Unbelievable.