Mr T.
WARNING IF YOUR PACKAGE GETS LOST
WARNING! When you make an order and the package gets lost or stolen the support is very bad will not help you to make a reclaim or nothing. My package is still gone and I made an police report and everything and still they can’t help me. It the senders responsibility to make sure it gets delivered to the customer hands. They buy the cheaper version and send it to your door and not to a postal agent even though I did not accept that. So be very careful when ordering from THIS WEBSITE.
Response from CMR CHAMARIPAMar 19, 2025
Dear Tony , Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused by this situation. We understand how disappointing it must be to expect a package that never arrived, and we take your concerns very seriously. According to the tracking information provided by the postal carrier, your package was marked as "successfully delivered" on February 27th. Unfortunately, once a shipment is confirmed as delivered by the carrier, liability for lost or stolen packages typically transfers to the recipient under most postal policies. While this limits our ability to file a formal claim, we deeply regret that the delivery did not meet your expectations. As a gesture of goodwill, we offered a solution to help you repurchase the item, as we genuinely want to resolve this issue and regain your trust. We understand that this may not fully address your frustration, and we’re open to discussing alternative solutions. Please contact us directly by WhatsApp or email so we can explore further options to assist you. We also recommend contacting your local postal service or filing a follow-up inquiry with them, as they may have additional details about the delivery (e.g., exact drop-off location or photos of the delivery). Additionally, for future orders, we can arrange to ship to a secure pickup location or require a signature upon delivery if preferred. Your satisfaction is our priority, and we’re committed to improving our services to prevent such issues. Thank you for your understanding, and we hope to have the opportunity to make this right for you. Best regards, Chamaripa shop