CMR CHAMARIPAReviews of chamaripashop.com

Response from CMR CHAMARIPAOct 8, 2026

Hello Kent, We sincerely apologize for the poor experience you encountered with your exchange request. We certainly have no intention of creating obstacles for customers regarding returns or exchanges. We are sorry that you did not receive a reply after sending your email and submitting the form; this was an oversight on our part. We have already sent you instructions for the exchange via email and WhatsApp to help you arrange it, but we have not yet received a response from you. Could you please let us know if you still wish to proceed with the exchange? If you have any questions, please feel free to reach out to us. It’s our pleasure to serve you.

Response from CMR CHAMARIPAMar 16, 2026

Estimado Jose, En primer lugar, queremos disculparnos sincera y profundamente por la pésima experiencia que ha tenido con este pedido. Como cliente que nos ha elegido más de 15 veces, su confianza es lo más valioso para nosotros, y está claro que en esta ocasión le hemos fallado. Hemos investigado su caso a fondo y queremos compartir con usted lo que realmente ocurrió: El problema fue causado por la empresa de mensajería, que intercambió los paquetes. Usted no recibió unos zapatos de mujer de nuestra marca, sino un paquete de otra marca que la mensajería colocó en su envío por error. Lamentamos profundamente esta confusión y que haya tenido que pasar por todo este proceso. También sentimos mucho que la atención de nuestra compañera Eva no estuviera a la altura de lo que usted merecía. Tomamos muy en serio su comentario y ya hemos reforzado internamente nuestros protocolos de comunicación para que esto no vuelva a suceder. Para solucionarlo de raíz, ya hemos realizado un nuevo envío con sus zapatos correctos. Confiamos en que esta vez lleguen sin incidencias y pueda disfrutar del producto que merece. Queremos agradecerle sinceramente su paciencia y su lealtad a lo largo de todos estos años. Un error no borra las 15 experiencias anteriores, pero nos duele que haya tenido que vivir esto. Esperamos poder recuperar su confianza y seguir siendo su marca de confianza. Quedamos a su entera disposición para cualquier cosa que necesite. Un cordial saludo, CMR Team

Response from CMR CHAMARIPAJan 17, 2026

We sincerely apologize for any inconvenience this may have caused. The tracking information shows that the package was delivered on January 3rd. We have also sent the tracking number and delivery confirmation photos to your email address. Please check the location shown in the photos to help locate the package. If you have any further questions, please feel free to contact us via email. We are continuously monitoring your issue and working to resolve it.

Response from CMR CHAMARIPAAug 13, 2025

Estimado José C Gutiérrez: Lamentamos que los zapatos no le queden bien. Le ayudaremos a procesar la devolución o el cambio. Por favor, revise su correo electrónico y WhatsApp. Le ayudaremos a resolver el problema lo antes posible. Best Regards Chamaripa Shop

Response from CMR CHAMARIPAMay 12, 2025

The regions in the United States are affected by the tariff policy, and the workload of customs clearance personnel is saturated, resulting in longer time. This is a factor that we cannot control, and we are very sorry.

Response from CMR CHAMARIPAMay 6, 2025

Hello dear, We arranged the shipment of your order immediately on the day you placed the order (April 21). We are sorry that your package failed to be delivered by the local logistics for some reason (maybe the recipient is not present or other reasons). Your package has arrived in your area. Could you please contact the local logistics (USPS) so that you can get the package as soon as possible? We are so sorry for the delay in logistics, and thank you for your understanding and cooperation.

Response from CMR CHAMARIPAMar 19, 2025

Dear Tony , Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused by this situation. We understand how disappointing it must be to expect a package that never arrived, and we take your concerns very seriously. According to the tracking information provided by the postal carrier, your package was marked as "successfully delivered" on February 27th. Unfortunately, once a shipment is confirmed as delivered by the carrier, liability for lost or stolen packages typically transfers to the recipient under most postal policies. While this limits our ability to file a formal claim, we deeply regret that the delivery did not meet your expectations. As a gesture of goodwill, we offered a solution to help you repurchase the item, as we genuinely want to resolve this issue and regain your trust. We understand that this may not fully address your frustration, and we’re open to discussing alternative solutions. Please contact us directly by WhatsApp or email so we can explore further options to assist you. We also recommend contacting your local postal service or filing a follow-up inquiry with them, as they may have additional details about the delivery (e.g., exact drop-off location or photos of the delivery). Additionally, for future orders, we can arrange to ship to a secure pickup location or require a signature upon delivery if preferred. Your satisfaction is our priority, and we’re committed to improving our services to prevent such issues. Thank you for your understanding, and we hope to have the opportunity to make this right for you. Best regards, Chamaripa shop