Bill
Returns are close to impossible (or maybe it is impossible)
Like others have said, they make it impossible for you to return. I wish i had read this earlier as I would not have ordered anything. I did a purchase and item was shipped to me via USPS priority mail. Shoes wasn't right so i tried to initiate return. Took 2 tries submitting on website over several days when they finally answered and asked if i wanted to keep it. If i wanted to, I would not have initiated a return. Then, they gave a shipping back to China. Ummm... i'm in the US and it appears it was shipped from the US. One of the other reviews, they replied to the review saying it should be sent back to warehouse it was shipped from. It appears it came from the US so give me a USA address. I'll update this review with more info or how well it went or didn't go. Time will tell. Review to be continued. Edit: 09/28/2021. Chamaripa's response 3 days ago (9/25/2021) certainly sounds like the company isn't operating like it should. Hopefully they have addressed it but my issues have not been fully resolved yet. I did receive US address to send item back and it was sent back. I'll be waiting on how fast it will be to receive my money back without me constantly emailing. The review will be updated accordingly depending on how easy it is now, based upon your response. Edit: 10/4/2021. After waiting a few days, I emailed them on 10/2/2021. On 10/4/2021 I got a reply that shoes cannot be found in their warehouse. It's not my fault they lost the shoes to the place i sent it to. They gave me the address and it was delivered. They seriously need a better return process but I bet a lot of people gave up when they first asked for shoes to be sent back to China. They asked for 2-3 days. Let's see if I get any response from them. I sent a picture of the package\label with the correct address and the link that they got before showing package was delivered. Not happy with the way things are going. Edit: 10/12/2021. Finally got my refund after another email by me asking again. I can say it was too hard to get a refund. After glancing some of the 5 star reviews, I have come to the conclusion that a lot of them seems to be fake but I could be mistaken. I'll let you decide but I can say be careful if you decide to order a pair of shoes from them. Edit: 11/25/2021. Stop sending me emails. I've unsubscribed at least 5 times. For a while it was quiet with no emails but I got one today. I don't care if it's Thanksgiving. Don't ruin my thanksgiving by sending me emails i didn't subscribe to. I unsubscribed again but i'm not holding out hope. You lost me as a customer already for being difficult in returns. What make you think i will take a chance on buying again?
Response from CMR Chamaripa ShoesSep 25, 2021
Hi Bill, Thanks for your feedback . I can't believe that Chamaripa will handle the return like this until I saw your review. We sell shoes to different countries around the world, we have warehouse in Europe, US and China, order ship from which warehouse will depend on the stock. Usually order should be returned to the warehouse where the order was shipped from . We accept returns for exchange or refund as long as the shoes are in good conditions. And our emails and Whatsapp message must be replied within 24 working hours. As far as I known, your problem has been resolved. Hope you are satisfied, if you have any further questions or feedback, please feel to contact us again. Chamaripa is a company with 26 year history, we want to keep a long-term relationship with all our customers, not just one time business. Though we cannot make all customers satisfied at the moment,but we are improving, we are doing better. And we value your feedback and complait , it is really important for us. Sorry again for the inconvenience caused and appreciated your feedback.