chaiz.comReviews of chaiz.com

Response from chaiz.comSep 11, 2026

Jagjit, we’re sorry this experience has been frustrating. We have reviewed your concerns in detail, including your service contract and the claim submitted to AGWS. The component involved in your claim was the Valvetronic Servomotor. Your review states that an “actuator motor” is listed in your coverage. We want to clarify that point because the agreement identifies specific covered components rather than providing coverage for all actuator or servo motors. Under the Enhanced Technology coverage you selected, the agreement specifically lists a four wheel drive actuator motor and control switch. The Valvetronic Servomotor involved in your repair is a different component and is not listed as a covered component under your Silver coverage or the additional coverage options selected at purchase. Based on our review of the agreement and our discussion with AGWS, the claim decision is consistent with the coverage provided by the contract. We also reviewed your request for a full refund. Your agreement provides for a full refund when the contract is canceled within the first 30 days, provided no claim has been made. After the first 30 days, the agreement provides for a pro rata refund, subject to the applicable terms, fees, and any permitted deductions. Because your cancellation request was made outside of that initial 30-day period, the contract does not provide for the full refund you requested. Our team contacted AGWS on your behalf and reviewed this matter internally, including with our leadership team. We understand that you disagree with the outcome, but we also want to make sure the coverage, claim decision, and refund provisions of the agreement are accurately represented. We appreciate the opportunity to fully review and respond to your concerns. Team Chaiz

Response from chaiz.comMay 8, 2025

Dear Corinne, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. We understand how frustrating it must have been for you to have your claim denied, and we appreciate knowing about the challenges you've faced. At Chaiz, we act as an independent marketplace, connecting customers with vehicle service contract administrators, much like how a travel website connects travelers with airlines and hotels. While we facilitate the purchase of these contracts, we do not process claims or have authority over the specific terms and conditions set by the contract administrators. In your case with ServiceContracts.com, the claim was unfortunately denied due to their requirement for proof of regular maintenance and the lack of maintenance to your vehicle, as outlined in the contract. This is a common industry standard and something mentioned in the agreement. We understand how these details can sometimes be overwhelming, and we regret that this has negatively impacted your experience. Regarding your request for cancellation and refund, all policies come with a 30-day money-back guarantee and follow the industry standard of a 30-day/1,000-mile waiting period. Your coverage began on 02/12/2025, and the claim was filed in mid-April and has been cancelled. If your policy had been paid in full upfront, a prorated refund would be issued upon cancellation. However, since your plan was purchased on a month-to-month payment basis, you are only responsible for payments on a month-to-month basis to keep your coverage active. So, in other words, you're paying per month for that month's protection.  Corinne, the feedback from our customers is invaluable to us. It helps us improve our services and ensure a better experience for everyone. Thank you again for bringing your concerns to our attention, and I apologize if we fell short of meeting your expectations in any way. If you want to speak with Chaiz again to discuss this matter further, please call us at (833) 942-4249 or email us at [email protected].  Best regards, Team Chaiz