CGTraderReviews of cgtrader.com

Response from CGTraderJan 31, 2024

Hi there, We are grateful for the honest feedback that you have provided regarding your recent experience with our platform. We apologize for the inconveniences created, especially in migrating your payout capabilities through Hyperwallet and the technical glitches faced. We want to clarify our decision-making concerning the inclusion of Hyperwallet into the payment system that indeed had the sole purpose of offering our artists better, safer payments and faster payout times. It has never been our intention to cause frustration or inconvenience for you due to this change. With regard to your concerns in the matters of your experience with our customer service, relating to Hyperwallet, we, indeed, apologize if your expectations were not met by our team. We do believe that our assistance shall be helpful and empathetic, Please be aware that all our payouts are now exclusively processed by Hyperwallet and we shall try to ensure that the process of being paid is seamless for all our users.

Response from CGTraderJan 18, 2024

Thank you for bringing this issue to our attention. We sincerely apologize for any confusion and inconvenience caused by discrepancies between the invoices and the actual charges on your credit card statement. It's crucial for us that our billing process is clear and accurate. Please contact our support team for clarification since the same charged amount is always shown in the invoice; therefore, this seems to be some kind of misunderstanding.

Response from CGTraderJan 18, 2024

Thank you for reaching out and sharing your concerns about our recent change to Hyperwallet for payments. We apologize for any inconvenience this transition may have caused. Our aim with this change was not to limit your options, but rather to enhance the overall payment experience. We understand that adapting to a new payment system can be challenging, and we regret any frustration this has caused. The move to Hyperwallet was a strategic decision to offer a wider range of payout options and to ensure faster payout times for our users. We believe that this will ultimately lead to a more efficient and versatile payment experience. We value your feedback as it helps us to understand the impact of our decisions on our users. Please know that your concerns are being heard and we are dedicated to making this transition as seamless as possible for everyone involved. If you have any questions or need assistance with navigating the new system, our customer support team is here to help, also you can reach to Hyperwallet support anytime. We appreciate your patience and understanding as we continue to work towards improving our services.

Response from CGTraderJan 9, 2024

We apologize for any frustration caused by the switch to Hyperwallet. Rest assured, Hyperwallet is a secure PayPal-backed solution, not a scam. Our move to Hyperwallet aims to enhance the payout process for our designers, providing a more efficient and secure method for earnings. We value your feedback and are actively addressing concerns during this transition.

Response from CGTraderNov 15, 2023

Hi there, We are sorry for your bad experiece on our site. Our Refund policy is designed to protect both the seller and the buyer, so it needs to be fair for both sides. We always issue a refund if the buyer made a mistake when purchasing (and did not download the files) or if there is anything wrong with the model (technical issues, missing or corrupted files, incorrect or confusing description). However, we can't issue refunds if the model is working, matches the description and the user has already downloaded the files, since that would not be fair to the designer (seller).

Response from CGTraderSep 11, 2023

Hello Predrag, First and foremost, I deeply apologize for the inconvenience you faced. Your experience is certainly not the standard and we genuinely regret any disruption this may have caused to your project. To address your concerns, we endeavor to respond to all client inquiries within 3 working days, and in your case, we adhered to this timeframe. However, we understand the urgency of your project and the stress this situation might have caused. Given the nature of the problem, we took immediate action and issued a full refund for the model you purchased. We sincerely regret the inconvenience and hope this goes some way in demonstrating our commitment to customer satisfaction. We value your feedback and will be investigating the root cause of this issue to ensure it doesn’t happen again in the future. We strive to improve our services continually and are committed to making the necessary improvements based on your feedback. Thank you for your understanding, and once again, I deeply apologize for the inconvenience.