CertusReviews of certus.com

I was locked out of my account and was told I had to re-register even though I had paid for the premier pass. They are a scam!!! Don't fall for them like I did.

This company is a scam. AVOID! They deliberately design requirement of security questions so that you fail and get terminated from the course, having to pay for another course. They ask for 10 security questions when you register (why?, my bank doesn't) then require you to input one after each quiz (why, I'm logged in to the course?!). I did not get the security question right and got a message that I had failed security questions too many times (2-3, maybe; oh you do get 1000 tries on the quizzes) and I would have to re-register and pay again! I was through 8 of 9 modules and logged in when this happened, so 7 hours of the required 8 hours. This is absurd. Customer Service was useless. I am contacting the state DMV and AAA to alert them to this scam.

Just as I saw in reviews from others, I took the online NY defensive driving course and was 3/4 of the way through the course when the site then stated that the security verification exceeded the amount of time and I had to reregister. It says I need to pay again to finish completing the course. I'm hoping they rectify this situation as soon as possible, or better yet, just refund my money because I'm going to have to just use another course provider.

The security questions are RIDICULOUSLY hard. They asked me when I bought my car in a short range of all 9 years ago. AND only gave me 90 SECDONDS to answer! I got another similar one wrong after this, and they locked my account, saying I now have to repay and restart the entire course. I asked for a refund but it's apparently against their policy. I looked this up and its a very common thing they do and somehow get away with!

The page kept kicking me out then I got told that I will have to pay again for an course I didn't fail since I got kicked out of the final test part. Not only that the customer service wasn't no help at all not only did Jessica said that even though there site has problems I have to pay again for me to get my food handler card. Then she stated that I can't get an refund since I "failed" the final test when in all actual reality I didn't even get to finish the test to fail anything. I ended asking for an number to speak to an supervisor from Jessica and she gave me one that was line was out of order. Overall the issue wasn't solved or even tried to fix!!! Be very careful using this site !!

Horrible experience. I answered the security questions and they are telling me it is wrong. I am almost completed the course and it is now telling me I have to pay for the course and start all over again.

Absolute trash. I would never use this ever again or recommend anybody to use this. This was supposed to be a four hour course that ended up being almost 8 hours to complete. They lied each subject was 40 minutes and there were several subjects. This is not a four hour course.

Do not pay for their courses if you don't want to restart the course due to any issues that might occur. I wish I had read the reviews because they locked my account. My laptop forced an update and they stated that I attempted 3 unsuccessful logins which is a complete LIE. Sent them screen shot on the chat and by email that showed I was on the last module but they wanted me to start all from the beginning. Took them over a week to reply back with a poor excuse that they have given everyone else. No reason to start over when I was that close to completing. Most people have JOBS and we have deadlines for completing the course so we can keep restarting because their system is crap with no support!!!! Don't stop here - find another option to save your frustration. FYI - Keep your PATHETIC excuse for a response.