CertusReviews of certus.com

Response from CertusApr 6, 2026

We’re sorry to hear that you felt the course did not meet your expectations. We understand how important it is for driver education to be clear, practical, and easy to follow. Our courses are designed to meet state requirements and provide foundational knowledge needed for safe driving, but we recognize that learning styles vary and some students may prefer more detailed or hands-on instruction. Feedback like yours is valuable, and we will share it with our content team as we continue to improve the experience. We’d also appreciate the opportunity to look into your specific enrollment and see how we can assist. We’ve sent a request through Trustpilot for more information—please feel free to respond there so we can connect with you directly. Thank you for taking the time to share your feedback.

Response from CertusApr 2, 2026

We're sorry to hear that there may have been a delay in response to your request. We’d be glad to review your account to confirm what happened and see if there’s any way we can help. Please check your private messages so we can assist further.

Response from CertusMar 25, 2026

We’re sorry to hear you had a frustrating experience with your course. Some of our programs are regulated and include strict security and assessment requirements, which can result in lockouts if certain validations aren’t met. While we can’t override those restrictions, we’d be glad to review your accounts to confirm what happened and see if there’s any way we can help. Please check your private messages so we can assist further

Response from CertusMar 13, 2026

We’re sorry to hear about your experience and would truly like the opportunity to look into this further. We’ve sent a message through Trustpilot to gather a few more details so we can review your specific order and shipping timeline

Response from CertusMar 4, 2026

We understand that being asked to provide personal information can feel concerning, and we truly appreciate you raising this. Based on our records, you were enrolled in the Washington MAST (Mandatory Alcohol Server Training) course. For this specific program, certain information — including your Social Security Number — is required by the state of Washington in order for a permit to be issued. Under RCW 26.23.150, the Washington State Liquor and Cannabis Board (LCB) requires providers to collect a Social Security Number for each MAST permit holder to assist with child support enforcement, as mandated by state and federal law. This requirement applies to all approved MAST training providers. If you have questions about why this information is required, the LCB provides additional details on their website and can be contacted directly at (360) 664-1727 or (360) 664-1728. Please also know that our website uses secure encryption protocols and we take the protection of personal information very seriously. Safeguarding PII is a top priority, and we follow strict data security standards in handling and storing required information. If you’re open to it, we’ve sent a message through Trustpilot requesting a few additional details so we can review your enrollment directly and address any remaining concerns.

Response from CertusMar 4, 2026

Thank you for sharing your feedback. State-required driver education courses must meet minimum timed instructional requirements, which can sometimes make the total completion time feel longer depending on pacing and breaks between modules. Regarding shipping, we’re sorry to hear your certificate did not arrive within the expected timeframe. Expedited delivery timelines begin once the certificate has been processed and shipped, and while carriers like FedEx do operate on weekends in some areas, transit times can vary. We’ve sent a message through Trustpilot to gather a few more details so we can review your specific order and shipping timeline. We appreciate your feedback and are glad to hear you found the course material engaging.

Response from CertusMar 4, 2026

We’re very sorry to hear about your daughter’s experience and understand how frustrating that must have been — especially when her sister was able to complete the course without the same issues. Access problems like the black screen you described are not typical, and we sincerely apologize for the disruption and the delays you experienced while seeking support. That’s certainly not the level of responsiveness we aim to provide. We would very much like to review the support history and login activity to better understand what occurred. Since this review does not include your daughters’ names or account details, we’ve sent a request through Trustpilot asking for more information. Please respond there so we can look into this thoroughly and determine whether a resolution may still be available.