CertusReviews of certus.com

My order number is 28437966. I have been waiting since December 2024 for my certificate to be corrected. It was issued with the wrong SSN and wrong DOB. I have already provided the correct information several times, and you have told me since December that the issue would be escalated in order to be corrected. You also told me that you would call me or email me with confirmation of resolution. To this date, I have never received either. All communication has been initiated by me and all I get is the same story. You are leaving me no choice but to seek legal action in order to get your attention to take my issue seriously. Your lack of consideration and courtesy to a customer is outrageous, especially considering that this is an error committed by your company.

Do not use Fusion Certus parent taught training! Earlier this week I paid for this course at a price of $75 thinking it was a good deal. During the course I was prompted multiple times to answer security questions that built into this service and are automated. There was no information about this being a practice while using this application. One of the security questions was answered incorrectly and I was locked out of my account. Be mindful that this was the first day using this service, so I open the “Live Chat” feature and spoke to the Certus representative. This person told me that since I had answered the security questions incorrectly that I would need to pay for the full course a second time. Meaning that I would have to pay the original amount I had already paid for the uncompleted course. So essentially instead being $75 dollars, it was now going to be a total of $150. ($75+$75) This is a predatory practice for a system that they set up with security questions that would likely lock you out of your account and instead of easily unlocking the account with the verification of email or telephone number they now tell you that you must pay for the full course, even though you did not completed it do not use this company. They are thieves!!!

Be ready to wait for the certificate to be mailed. It is advertised as 7-10 days, its been past 16days and they blame mailing company for not delivering. Wants me to pay additional for expediated shipping if i want it sooner. In this day and age they do not do Electronic certificates. They cannot waive the expediated shipping even though its clearly not been shipped yet after the 7-10 day waiting period. Asked me to wait another 10days and if not received. reach out to them again. DO NOT USE THEM!!

OSHA 30 I've had multiple issues with this website over the last week. I have to take mandatory breaks every two hours but the interface wont let me back in after the 10 minutes. I've reset the page, cleared the cache, etc still with no conclusion. Live chat has yet to get back with me. I def would not recommend