Linda
Do not use Certus fusion training
I paid for a 6 hour defensive driving course to lower insurance premium. Half way through, I got a question wrong (something to do with what type of drug are people using and driving, opiates, stimulants, depressants). Now I was locked out and they wanted me to start over after spending 3 hours already. As a courtesy, they wouldn't charge me again unless I got another question wrong, then I would have to start over again and pay again. It is all useless BS that they talk about in the course. There are areas of the course that freeze up only allowing audio. Customer service is no help, I spoke to three, they all say the same thing, as if reading out of a book. No refunds, no picking up where you left off. I do not recommend this company. Save your money and time for a more reputable company. They deserve 0 stars. To Certus: Sorry isn't enough, you should be refunding my money. That's what a reputable company does.
Response from CertusOct 15, 2025
We’re very sorry for the delay in responding—we recently gained access to our Trustpilot review portal and wanted to ensure your concerns were addressed. We regret to hear about your experience and understand how frustrating it must have been to lose progress partway through your course. Some of our defensive driving courses are regulated and include strict security and assessment requirements, which can result in a permanent course block if certain validation questions or assessments aren’t answered correctly. We did extend a courtesy re-enrollment at no additional cost to help ease the impact of having to restart, as that was the only available option within the program’s regulatory limits. We also appreciate your feedback regarding the course content and functionality, and we’ll review it with our team to identify possible improvements. Our Customer Care team follows specific quality and compliance guidelines to ensure learners are supported consistently, but we’re sorry this experience left you disappointed. We’d be glad to review your account directly if you’d like us to take another look, just let us know.