CertusReviews of certus.com

Response from CertusOct 13, 2025

Hi Jennifer, We're so sorry to hear that there was some sort of issue with the reporting of your 10-Hour Cosmetology Continuing Education course. Our records indicate that we did report your completion in October 2024, so we're investigating what might have gone wrong during that transmission to the DBPR. In the meantime, we've attempted to fax a copy of your certificate over to the DBPR on our end. We recommend that you check back in with the DBPR in a few days, and/or attempt to upload or fax the document to them to ensure receipt. We will also have a support specialist get in touch with you directly to follow up to help see this concern through to resolution. Again, we're sorry that your experience in 2024 was not stellar, and we look forward to helping get this matter taken care of for you.

Response from CertusOct 13, 2025

Hi Tiny Eduarda, We’re sorry to hear about your experience and understand how frustrating that must have been. In some cases, course locks are required by state regulations and unfortunately can’t be overridden. Still, we’d appreciate the chance to learn more about where you got stuck so we can see if there’s room for improvement. Please feel free to reach out with any details, if you would like. Although it's unfortunate we were not able to resolve your challenge, we appreciate you sharing your feedback.

Response from CertusOct 13, 2025

Hi David, We’re sorry to hear you found the course timing frustrating. We understand how it can feel restrictive, especially for fast readers. The time requirements for each section and the daily limits are part of regulatory guidelines that all approved online OSHA providers must follow. These standards are designed to ensure learners of all comprehension levels have sufficient time to review the material. That said, we truly appreciate your feedback and understand your desire to move through the content more quickly. We’ll continue working to improve our course design to make the learning experience as smooth and engaging as possible within those required limits. Thank you for taking the time to share your experience.

Response from CertusOct 13, 2025

Hi Ulrich, We're sorry to see that something did not go quite right with your experience. To help get this sorted, we just need a little more information so that we can understand what went wrong, and so that we can review your account. We've sent you a private request to gather more information, and we look forward to helping you out, soon!

Response from CertusOct 13, 2025

Hi Linda, Reviewing your account, we can see that we reported your completion successfully to the DBPR on 08/04/2025 (two days after your completion on 08/02/2025), You may validate the reporting success by looking up your credentials at the DBPR site online; we show that your license status is currently active. We're unclear why there seems to be a concern, so we will have an advanced support specialist reach out to you within the next business day to look into this matter directly with you to learn more.

Response from CertusOct 13, 2025

We’re very sorry to hear about your experience and understand how stressful it can be when a renewal deadline affects your ability to work. We’d like to learn more about your situation so we can review what happened and see what may be possible to help. We've sent you a request for more information so that we can begin researching this concern more thoroughly, as soon as possible. We appreciate you bringing this to our attention and look forward to doing what we can to help make things right.

Response from CertusOct 15, 2025

We’re sorry to hear that you experienced difficulty progressing through your course and for any frustration caused by the limited support hours. We understand how inconvenient that must have been, especially when trying to complete a required course on a busy schedule. After reviewing your account, we can see that you were able to successfully complete your course on 09/05/2025, so it looks like the progression issue was resolved. We appreciate you taking the time to share your feedback—it helps us identify ways to improve both our platform and support availability.

Response from CertusOct 15, 2025

We’re very sorry to hear about your daughter’s experience and understand how frustrating that must have been. Some courses are subject to strict regulatory requirements that can result in a permanent block from the course—for example, if certain security validations or assessments are not completed within the required parameters. Unfortunately, we weren’t able to locate the account with the limited information provided in this review, so we’re unable to determine which course was involved or the specific reason for the block. We’ve sent a private request for more details so we can review the account and see what options may be available to assist.