Certus AIReviews of certus-ai.com

Using an AI call system has been a game-changer for our pizza shop—faster service, fewer missed calls, and happier customers

Certus Ai we using over 4 months now. Very satisfied, excellent customer service and support. Price are reasonable than competitors.

Initially I was very skeptical about entrusting “AI” with my Restaurant and Food Trucks but.. WOW.. I am amazed at how accurate, personable and adaptive Certus’ AI technology actually is. From my first call with Certus to the first day of using “Shawn” my AI employee, it was about a week and they were very informative all the way. The hardest part was making sure I had all the correct modifiers and descriptions on my POS. I was able to pick the accent, and persona of my AI agent, and honestly some people can’t even tell that he is not a real person. Even after my service started, I had some minor tweaks that were taken care of amazingly fast, just by texting the engineering team/founder who made a group chat specifically for my business to communicate with them with anything I may need. This shows me they truly care about my satisfaction and not just about the money. All I can say is that I am truly blown away and wish I would have done this much sooner, and I have already recommended CERTUS to several other restaurants. By the way.. this is not a paid review, reach out to me at Dirty Bird Chicken N’ Waffles LLC in Niagara Falls, NY with any questions. Thanks!

These guys are great! Customer service is top notch and the product is amazing

Support is great always there when I need them

I’ve been in the pizza business for over 40 years. I’m old school — I used to take orders with pen and paper. About two years ago, I finally moved to a POS system, so when I was introduced to Certus AI, I was very hesitant. My front counter employee has been with me for 25 years, and change doesn’t come easy. But business kept getting busier, phone lines were on hold, and the pressure was building. We decided to add Certus AI — and honestly, it’s been amazing. It took a huge amount of pressure off our staff. No more lines sitting on hold. We keep one line for us, and when we’re busy, calls go to Certus AI, which takes the orders accurately and efficiently. At first, some customers were hesitant the first time, even the second time. But now? They love it. The system is accurate, fast, and dependable. Certus AI didn’t replace our people — it supported them. I highly recommend it for any busy restaurant that wants to keep up without losing quality or customer service.

The company is extremely friendly. The system is extremely easy to use both with owners and customers. Response rates are exceptionally fast, to alter, fix, or to add /subtract details, really anything at all. You can be sure problems are taken care of properly. As an owner of two restaurants, I highly recommend this company to service your customers phone calls.

I have used this company for about two months now and the results have been great from my experience. The customer service and support has been 10 out of 10 for me. Using this service has helped me get my phones answered, therefore not missing customers and sales! It is a great service to have and it has improved the efficiency of my Restaurant!