CertaPro PaintersReviews of certapro.com

Horrible Experience workers don't show up, and the owner doesn't call me back or check in to see if his workers show up—six days of no-show and never a reason why. Removing popcorn off the ceiling should have taken two weeks, but it's six weeks later, and the project is only one-third done. The project included cleaning up, but you lived in chaos for two weeks, and you cleaned it up. The Owner Johnathan in Boerne, Tx, promises you everything, but his workers can't do a Monterrey Texture on the wall and are afraid to remove the wallpaper. He doesn't have another crew to send; he keeps trying to send the same team that doesn't show up. A dream project that turned out to be a nightmare and a big disappointment. ( Two weeks of no-shows, I agreed I would try again Monday they didn't show up, and the owner didn't follow up )

Initially looked at 3 different house painters but was most impressed with the CertaPro salesperson. Every question I had for her was answered with “yes, absolutely” and “that’s no problem at all”. I say sales person because after the contract was signed I never saw or heard from her ever again. My start date was Sep-8-2021. My house is 3 different colors and I had the three different colors specifically spelled out in the contract. During the first week of painting I was notified that they had some extra effort locating one of the paints, it was ordered but wouldn’t be arriving for 5-10 days. Why they waited until the weekend before the job started to try to procure the paints I don’t know. There would potentially be a pause in my job by 1-2 weeks. There was a pause for one week until the paint arrived. Fine, the inconvenience wasn’t too bad. Here’s the kicker, when finished they sent me an “invoice” for 3K more than my signed contracted amount. When I explained the numbers were different than the signed contract amount they explained that I was being charged for the extra effort and inconvenience that they had to go through to find the delayed paint?!? No joking, I was the one who was inconvenienced by their incompetence and laziness of waiting until the last minute to get the supplies. They were charging me over 35K to paint my house, and on top of that they were trying to charge me more for their inconvenience!? Unreal?! I feel sorry for these people, but even sorrier for anyone who uses them in the future.

Mobile, Al I wanted to take some time to tell you all about my experience with CertaPro…not solely for voicing my displeasure of my most recent experience, but for reminding you of what service you actually are capable of providing. When my family and I bought our first home in 2018, we knew that we would want to do some interior work to update it from its original 70s look. This included a nearly complete painting of the interior as well as removing some pretty dated border around several rooms. In trying to find someone to do this work, we contacted Certa Pro. The response was quick and Brent Ericson was our assigned person to come evaluate our needs. He was pleasant, attentive, knowledgeable, and encouraging as we began this project…something that I have no knowledge about and was concerned of how this would all go. He offered support throughout this process and was remained in contact throughout this process, which did encounter some setbacks. Our timeline had to be extended due to seemingly unexpected underestimation of the amount of work that needed to be done, though Brent stayed on top of his crew to ensure this was done correctly. Unfortunately, the work was not up to par, with several issues noted including missing painting and a lack of attentiveness to the details. Brent quickly brought in someone to assess this situation and a new crew was brought in to complete this work…even reducing the initial quoted cost to compensate us for the headaches of this process. While I was not necessarily pleased with the process as a whole, I was quite satisfied with the customer service portion of this process, which is why when I had another project needing to be completed, I reached back out to Certa Pro. Again, Brent was responsive to my request and came out to assess this in early July. He reviewed the work that needed to be done, as we caught up about how things had been since we last saw each other. We talked about our families and his kids going to college/work. He assessed our project and, while he did note that his crews were busy with projects, this would be something that he could help with. We were in the midst of having a roof replacement done (which also involved a company agreeing to do the work and then backing out) so he encouraged us to let him know when we were a couple months out from needing our work done so he could make sure we were on the schedule. As we got the roof portion of our project going, I reach out to Brent again via email on August 10th, and again on August 19th, and again on August 25, all with no response. I was finally able to reach someone by phone at the office…which is not easy to do, by the way! This involved me putting in a request for another estimate just so I could get someone on the phone. I was able to speak with Steve Carey, the owner. I expressed my concern for Brent initially as it was not like him to not respond to any of my contact attempts. I assumed he was ill, though, Steve reassured me that he was “healthy as a bull.” So this just meant that I was being ignored. Steve assured me that he would reach out to Brent and that I would have my estimate by the end of the week. Well, this was on a Wednesday…I waited until Friday…nothing. Nothing over the weekend. Tried calling the office…emails…again, no response. It wasn’t until Thursday that I received an email stating that “we are going to have to decline providing a proposal for your project.” So, from early July until early September, I have wasted my time in getting this completed. Keep in mind, this delay is affecting other components of my overall needs. I can certainly understand being busy or not having enough people to do the work that many are requesting. Working in healthcare, this has become the norm. What I cannot understand, is the complete lack of response to a customer, who had stayed loyal to your company, despite previous bumps in the road. To me, I am your ideal customer. I expected better from your company and I am very disheartened by how this latest endeavor has gone and also angry that you have cost my not only time, but also money, as this delay will have financial ramifications for me. Again, I would have understood initially being told you couldn’t complete this work, but I am saddened that I was just completely dismissed for so many weeks. As a franchise that prided itself on customer service, you, Steve and Brent, have failed. I had previously spoken of my positive experience with your company in our neighborhood of over 200 homes, but those positive reviews will for sure change. I find it ironic that your contact email is “customersforlife" because, based on this most recent experience, our business relationship is dead.

Warning!!! Stay away from this company hired them to paint my house and honestly felt like I could of painted better they. Their painters aren’t good almost seems like it was their first time painted even used the wrong paint for my ceiling bathroom so how my ceiling paint peels. Stay away!!!

It's hard to give them a rating when you can't get them to do the work. My contract was signed September 1, 2020. I'm still waiting. Worse yet is I only heard from someone within the last couple weeks.

This is a very poor company with very poor follow through. Mike of East Hampton Ma. (rep.for portions of Ct.) is a dishonest salesman, not to be trusted..

If I could rate them lower, I would. They were the highest priced quote we received, and my wife ok'ed them without asking me and I wasn't at home when they were painting. But, they sounded like they would do ok. Boy, was I wrong. Every instance of the job was horrible. They didn't prep in areas, where they were supposed to. They didn't pull off the wall plates, but instead painted around them. They left some areas, not even painted. I showed the project manager where the issues were, and he assured me that they would be corrected. I stayed home this time, and saw some areas where they still didn't prep before painting. I brought the contract to the lead painter, to show him that they were supposed to prep before they painted, and he said, "That's not my problem". I asked him how many people he had brought with him, and gave him 5 mins to get them all out of my house. I called the project manager, and told him what happened, and he said he would come over the next day. I told him that I was a little to angry to see or talk to him, but I would contact him when I cooled down. When I finally had the project manager come over and showed him where the problems were at, at first he tried to say there wasn't a problem. But after I told him that I was going to have another company come in and do the job right and then sue them for the entire cost of both jobs, he agreed to have another team come back in to fix the problems. His team did come back, but at this time, I just wanted nothing to do with them and accepted a sub-par painting job. Do not believe all the great reviews for this company. Read all the lower reviews, and save yourself time, money and headaches, and go with another company to do your painting.

Horrible painters do not use them did a very bad job messed up my whole hone and than just did not show up throw your money away but don’t hire them they use contractors that don’t know how to paint I wasted my money time and efforts. They said it us 10 days job now it a more than a month just told them not to bother will hire some one else to finish the mess they did