CertaPro PaintersReviews of certapro.com

Certapro Painters Franchise In Litchfield Park, Az owned by Nathan & Jen Marmor. Actually should not get any stars. The Lack of Preparation on the job, one coat used in some areas, holes, cracks and some areas not scraped. Deviation from the quote and the original contract that their sales team Chris Stilwell wrote up. Area to be cleaned up daily was not we had to pick up, razor blades, cigarette butts, paper and plastic in the pool, empty beer cans wrapped in paper his was a daily occurrence. Pool equipment and windows so much over spray was to be covered. Insufficient work force job was promised 5-6 days but took nine days and 4 of the 9 days one guy only for a two story 3939 sq ft home and could not speak English sure they were hired in the Parking lot somewhere. We were even told by owner shame you don’t know Spanish. Failure to address repairs, cracks, holes, peeling paint, broken garage door glass panels, dying plants and trees, over spray but did fix rook tiles they broke we had pictures before the painters started. Day 8 the owner of the franchise pressuring us he wants his payment before the job is even done or we walk the property to address issues. We were turned over to a lien service but we had paid the company with a cashiers check and the lien company perplexed on why. Please don’t use Certapro Painters especially this Franchise company. The people coming to your home are not Licensed, bonded or insured they work under the owners License. Be very careful we have lots of video and documentation.

Horrible... just horrible experience with this company. They didn't paint where the job (a copy which I had received) specifically told them to paint, so only half our house was painted, even though we paid for the job as specified. They were incredibly dirty and sloppy. It was a brand new house, and the stopped paint on my new tile and all over my towel bars, bathtub, and appliances. It's still there because I'm scared to clean my new stainless steel appliances with harsh chemicals to get it off. So, those gray-paint fingerprints are a forever reminder of how disrespectful they were to my home. Even tho the company promised their workers would wear booties, they painted in big black work boots that were spattered with paint from previous jobs and dirty from walking around outside. I contacted the company to complain and was told that I'd be penalized if I didn't pay the bill immediately.. so I paid it, but lesson learned... I will never, ever use CertaPro Painters again, nor will I ever recommend them... totally negative experience all the way around.

I hired CertaPro painters of Morristown NJ for my outside house painting in June 2023. In the contract they were suppose to do the prep work, sanding and caulking before the paint job. They didn't do any of those things only the paint job, now the paint is peeling. I made a compaint to the owner Mr Richard Webber and he didn't even bother to look at the Unsatisfied work that his company did. Even though I was not happy with the work that CertaPro did, I paid the final payment the day they finished the job in June 2023. They lost that check (Final payment from June). The owner call me on OCT 23 2023 and told me to give another check since they lost the first one, I gave another check and confirmed with the owner in Oct. 2023. He send me a text saying that he received the check and cashed it in Oct. 2023. I thought everything was done but Richard Webber filed a case against me on Dec 20, 2023 stating that I did not make the final payment. I have proof from texts and bank statements that stated I paid the final amount TWICE and Richard even texted me and said he cashed the check. BE CAREFUL with CertaPro painters of MORRISTOWN NJ and the owner Mr Richard Webber. They did a very bad job in painting and they do a terrible job in handling the money. BEWARE OF THIS COMPANY.

If you like constant excuses and issues this is the company for you! By the end of our project with them, we decided it was best for us to try to hire someone else or fix all the issues they left behind ourselves. We just didn't want to deal with Jason anymore.

I PAID THIS COMPANY $4000! I ASKED SPECIFICALLY IF THEY WERE GOING TO DO CERTAIN THINGS & COLIN SAID YES! HE TOTALLY LIED & DID NONE OF IT! THEY PAINTED OVER MY FAUCET WHICH I DIDN'T KNOW! I'M DISABLED! MY FAUCET WON'T WORK! I ASKED THEM TO FIX IT! THEY IGNORED ME! WOULD NEVER RECOMMEND THIS COMPANY!! TOTALLY DISHONEST!!

Just had them finish painting a 2 bedroom house. The 1st day of the job, 4 painters showed up @ 8:00AM. We were pleased with their progress. T-W-Th-F, showed up @ 7:30AM. Those days only 2 men showed up each day. Because there were only 2 men (different men each day - all subcontractors) they ended up working until 6:00PM. The lack of workers caused the job to last 1 week (thankfully it's a small 2 bedroom house in a 55+ development - I hate to think how long it would take to do a 4-5 bedroom house). Also, the paint job wasn't that great, they tore off the toilet paper holder & towel rack in one bathroom, & removed picture hangers where we wanted pictures rehung (we were purposely told to leave them in place). Since we made sure that one of us was always here with them, we spent alot of time just sitting around for 5 days! I will never use them again & will never recommend them to anyone!! Even though subcontractors did the work, I totally blame Certa for not having enough workers on board & not keeping tabs on the quality of work & never talking to us during the process. However, you better believe that they sent an email with our final bill before the painters left on the last day. M. MacDonald - Wilmington, DE

I called to see if Certa Pro did wallpaper installation. They put me on hold. Came back ans said yes. I scheduled an appointment. An hour before the estimatator called and said they don't do wallpaper. Wasted my time.

We built a brand new nice home in a 55+ neighborhood in GoodyearAZ. We desired to paint the interior a color other than stark white. CertaPro put flyers in mailboxes, so we called for a quote. Chris Stilwell, Residential Sales Associate of CertaPro Painters of the West Valley, Phoenix area showed up. We told him exactly what was to be painted, and he gave us a quote. I expressed my concern about quality and cleanliness, asking specifically that they wash brushes outside and not in house. Chris assured me over and over that they were very careful and clean, using drop clothes, etc. We were not home when the job was to be done so as not to be overwhelmed by smell, so emailed specific instructions on where the crew could find entry key, etc. First day to start, crew said they couldn't find the key, so already a day delay, which messed up the plan to be gone while painting was to be done. Second day, they emailed they were done and sent invoice! We returned home to find they only painted 1/2 of required job. We were home now, so not ideal to finish job now. Called Chris and he said they'd come back to finish in a few days. Everything was filthy. Paint all over everything. Evidence they washed brushes in our bathtub! Crew (hired by CertaPro, but independent from CertaPro) didn't speak English and came back same day because they were already" in the neighborhood." Good for them, but not for us as moving van was moving our stuff that same day, too. They painted anyway without prior notice or permission for that day. Lots of chaos with movers moving our stuff and also painters painting.. Crew wore dirty big painters' boots with mud/dirt all over. Everything speckled w paint spray!! They touched everything with dirty, painted hands.. marks on floor, dirt on carpet, appliances, towel bars, etc. Hard to see in pic's but there. I just had finished cleaning up their first mess! The disrespected our beautiful, brand-new house. We were missing some door stops they had removed.. had to purchase new ones. There still is paint on wall switches and plug-ins.. can't remove it. Evident they just wanted to finish fast and go home. They tried to turn AC up, so paint fingerprints all over face of thermostat. WOULD NEVER HIRE CERTAPRO PAINTERS AGAIN! Very disappointed in salesman, too. Emailed him but no reply second time.