CertaPro PaintersReviews of certapro.com

Hiring SertaPro Painters was a huge mistake. They rushed the job from day one—my neighbors even saw them painting a second coat over a wet first coat just to finish faster. The interior of my one-car garage only got one coat, full of missed spots, and I still paid $1,000 for patchy, low-quality work. The exterior is even worse. Within a year the paint bubbled, likely because they didn’t let it cure before it rained. Their “fix” was sanding and spot-painting, which left my aluminum siding with bare, textureless patches and obvious mismatched paint. After more rain, new bubbles appeared. They now blame “moisture behind the siding” and refuse to repaint properly—only offering more patch jobs. Their warranty is worthless, and their communication is terrible. I’ve had to chase them down every single time; they never call back first. Most recently, they came on Sept. 23rd and said I’d hear from them in a day or two. It’s now Sept. 29th, and nothing. The end result: a patchy, mismatched house, endless follow-ups, and no accountability. I’m now speaking with other painting companys and pursuing legal action to recover my money. Do not hire SertaPro Painters. The warranty is a joke, the work is sloppy, and the customer service is nonexistent.

poor customer service never admitted to broken door knob would not recommend

The job was to start on Monday July 25th. At 11 am when no one was here I called in to find out that they were not coming as planned, instead they would be here on Tuesday. Apparently, something came up, I understand stuff happens, just inform us. Our master bedroom isn't huge but has vaulted ceilings. The color we are covering is a very light shade like what we are using now, light blue to light green. They did not tape anything, did not protect the bedroom furniture which received paint splatter from rolling, did not remove the built-in vacuum plate, painting it on the edge. The cut in job was atrocious, paint on the ceiling around the room, paint on the trim (note baseboards are removed for flooring), insufficient paint in spots around the room due to not having enough paint on the brush or the roller. When I pointed the issues out to the painter, he said they were told only 1 coat, yes 1 coat coverage. If done properly 1 coat is sufficient. He insisted it needed two coats even though most of what they had done was ok with one. When asking about the cutting in and the paint on the ceiling he said, "oh it was like that before, I have pictures". There were a few small spots the last CertaPro crew made last year (one of the hiccups) but not the entire room. We painted my office ourselves with the same paint. The original color was a darker orange, and we used the same paint as the master. We had no problems at all with one coat coverage because we took our time and made sure the brushes and rollers always had paint on them (wet). Kathleen contacted me and let me know the new crew would be here on Thursday morning 8:30 – 9 am. I showed the person what was needed with the basement paint and mater bedroom touch ups. He was surprised because he was told that he was only coming for touch ups. He was not prepared to cover furniture and was not aware the basement needed a full paint job. I was very surprised as both Dave and Kathleen knew what was going on. He looked over everything in the master bedroom and made excuses as to why the coverage wasn’t good. One coat is not enough. I attempted to point out that 98% of the wall and cut in was good, he just insisted it needed two coats. He said we should just paint everything again. My response was “Whatever we just want it fixed” I asked about how to fix the paint on the ceiling and as it is not currently painted they would have to paint the entire ceiling and then the walls again. I told him I would discuss it with Dave. He came to my office and told me he would start upstairs because he needed permission to paint the basement. He then came back and said maybe we should just leave. I again reiterated we just want it fixed. He was on the phone with someone and when he finished proceeded to pack up. I asked what was happening and he told me they were leaving. “You are angry and we do not need to put up with it so we are leaving” Let’s say I was shocked and now getting angry over this whole thing. My mother-in-law was present through this and can attest to the fact I was calm and not angry at all. Until they were leaving with no work being done. I tried to call Dave 4 times, he responded via text once saying he would call me right back. He never answered any calls or texts, never got back to me. I tried Kathleen 4 times, no answer, no return call. Jen (the owner) called me back to talk about it and find out what happened. I went through the details and told her as I did the second painter that if things needed to be adjusted invoice wise I would talk to Dave. We are not opposed to paying a little extra, things happen. Jen said she would call me back right away. That was 9:30 am, it is now 1:45 pm. I managed to find another company to finish the job before the flooring next week. I would never recommend CertaPro. They are extremely unprofessional.

Be careful, these folks send unsolicited spam mails to random users' websites, using the fake name Ross ! They have no respect for data protection laws.

Work was rushed and as a result areas agreed upon were not completed unless we pointed it out. I was provided a timeline that was not adhered to and poor excuses were offered as to why painters did not return the next day as promised. Not enough care was taken to protect floor spaces (tiles & hard wood floor), and stair bannisters resulting in paint splatter. We then had to go through and clean areas to remove paint. Not professional work. Not impressed. Three wall electrical switch plates were over tightened resulting in cracked plates. I pointed this out and they were replaced. But why would someone overtighten one wall plate and then overtighten a second one, then do it again a third time. Bewildering !. Overall Impression is inconsistent quality and missed areas such as baseboards door trims.

One more one star review! It’s more of a technology company than a painting company. Local franchise (Chicagoland) has destroyed the company. You WILL BE abandoned by them! Go to your local hardware stores bulletin board and grab the business card of a local painter!

cannot paint properly an exterior door. They have tried a couple of times to repair, but still bubbles. And now they blaming me the door is old and needs to be replaced. They do not look for solutions but excuses. If you do not want stress and more expenses, avoid this painting contractor. they are unprofessional and incompetent. see their attached work as a proof. Now I have to do it myself at my own expense.

I cannot attest to the quality of the work - but based on my experience of my neighbor using them - I will definitely never do so. My neighbor was getting his cabinets painted, and they set up outside in the front yard with only a tarp on the ground. There was a slight breeze and we came outside to find them spraying paint and all of it was going all over our cars. So based on their lack of awareness - I’m not too confident in the quality of their work.