CertaPro PaintersReviews of certapro.com

I thought I was hiring painters directly because I got the name from a neighbor who had her house painted. We hired CertaPro to paint the interior of my son's house and my house. After the work was done, I learned that CertaPro is an intermediary that makes a big markup on the job. The painters themselves did a good job, but I wish we had hired them directly. If I need painters again, I will make sure that I am NOT going through a third-party.

Used Certa Pro Austin Tx to paint the exterior of our house. We used them approximately 15 years ago for the same job. We wanted to use them again because of the high level of professionalism and high quality of work done. My how things have changed! My wife and I had to stay on them to make sure the house was painted properly. Caught them painting over the rusted metal beams above the window frames without having first applied rust inhibitors. Had to remind them to do it. Had to ask them to please clean up their trash in our driveway and yard every day. Empty caulking tubes, empty food containers, drink cans etc… Saw one of the painters videotaping his buddy on a ladder while standing on our herbs in the garden. Noticed the painting crew boss didn’t show up to work until 2 in the afternoon one day. He said that it took him that long to get paint mixed at the store. He later revealed that he had gone to another job site to work. This was while his crew intermittently worked between phone calls or taking a break. They were very messy with the brush and and gun clean up. They left dried paint in our driveway and garden. Spent the day after they left clean paint spots off of our outside tile, driveway and front porch. Also, they left old caulking and scraped paint all over the roof above our back patio. I will say though that the paint job that they left us with ended up looking pretty good. Just way too many issues in getting it done for the money we paid. Generally bad experience. Will use someone else next time.

I am disappointed in the customer service I received after requesting a quote. I asked for a quote on an entire house painting. After three days , still no quote. Contacted customer service who assured me I would get one that evening, still nothing. Then I send a message through “contact us” who responded immediately but I told them I was disappointed and considering moving on and they all but said “sorry you experienced this “ but it was more like ‘Go fly a kite’ without any resolution. If this is any indication of what their commitment to clients, I am not impressed and don’t want to use them. To be fair, we used them like 12 plus years ago to paint our current home which had a two story living room and they did a great job which is why we went back. I feel they have lost that personal touch and have gotten too big with the new owners.

I am very disappointed. They didn’t show up when they were originally scheduled it was delayed a day and then they were about two hours late the following day. The quality of the work was just poor. They did not cover areas my carpet was a mess. I found several spots of paint on my carpet, they broke the blinds, dry wall work was not professionally done at all ( child like). The paint wasn’t applied evenly, I can see a thin line of white paint at the top where the wall meets the ceiling in every room that I added color. I also found blobs of paint in spots and on my curtains in the master bedroom. I was so looking forward to finally having my house professionally painted, my husband did a better job. I had Lucas and his team, I am sooooo disappointed, I wouldn’t recommend them to anyone.

I had Certa Pro Owings Mills paint ceilings, trim, and bathrooms in my home during fall 2020. At first glance, I was reasonably happy with the job. However, as the paint dried, I was not. They were supposed to fix cracks in our ceiling but they are just as obvious today...just painted over and look terrible. In addition, little details were missed like putting can lights back correctly. I also had to point out some misses along the way...it seemed the team did not understand the work instructions. The team was respectful and punctual but I will not hire them again.

CertaPro franchise from Miami , FLA was lousy . They left spaces not painted, forgot to paint under my window rim and never checked it, my back wall which the painter smeared some film to cover debris well he painted over debri making g it look like lumps which looked big . I got pictures prove it and when I complain to Owner of palmetto Certa he sided with the painter as if it was nothing and for$3,200.00 it was sloppy . That day the painter was in a hurry to go and never checked his work. When I complained to the franchise owner he looked as if it was nothing and not the painters fault. When I complained to CertaPro Headquarters ref the owner not calling back he did not like I complained but he sure lived my check. People take pictures before you ever have anyone do painting and make sure they call you back and not give excuses like this owner did. Itbashame he uses someone else's name of company cuz it makes them look bad. I truly have pictures to prove the shabby mess. I had to call a outside company to fix the wall his painter messed up. I learned my experience take pictures and stop a job once you see flags popping up.