CertaPro PaintersReviews of certapro.com

I’ve worked for these guys for years they used the cheapest material possible paint fades within a year and when you call them back, they don’t want to warranty the work. It’s like pulling a tooth trying to get them to fix their screw ups. Trust me they are the last ones I would call plus their prices is very very expensive. Get quotes first then you will change your mind on Sertapro.

Do not trust these people with your project. First of all, the reviews on here are fake. It's not a real company! The "Owner" of the franchise is very unprofessional and works out of his house. I've attached photos of the "finished" product. The total job took over a month to finish due partially to rain. But if they would have used the correct paint to start with it would have taken the first weekend. They missed whole areas, and the areas they did paint, were slapped at and not acceptable for a so-called professional painting company. They got paint all over the siding of the house, the concrete patio underneath the deck, the fence, and even painted my furniture. Every time I brought up issues the "Owner" made excuses or even said he didn't see what I was talking about. On the last visit he told me that I damaged the paint, where they haven't even painted yet. When I tried to show him spots where they missed, he tried to blame the weather. When I explained it wasn't the weather it was missed, he kept telling me that I need to stay on topic "it was because of weather". He became very irritated and raised his voice and threatened to take me to court and I would have to pay more. At this point I asked him to leave. We now have to hire another company to actually finish the job........ ***Responding to Certapros response*** I have been trying to get this resolved since we had the work done. the problem is the so-called franchise owner. He will not take responsibility for the shotty work. nor will they honor the warranty.

We scheduled them to come out and give me and my wife & estimate on Wednesday April 15th to come out the next day the 16th at 4:00 p.m and we were at the home waiting and they call us at 4:30 to say they are not going to come because it's to far when we made appointment they knew the address so why would they schedule it in the first place terrible customer service!!! Waited here for nothing!

Junk mail. Junk mail. Junk mail.

I had the interior of my home and kitchen cabinets painted and I am left absolutely devastated and out of 8k+. I wish I could post pics on here. I had to repaint all of my trim and literally every wall and my brand new cabinets are ruined. My brand new floors are also scratched and have random divots and there was paint EVERYWHERE. the staff is lovely I want to say. And I don't believe it to be their fault. I think if there is no one therw to teach you, put processes in place, and check your work on completion, then there is no way to be successful in this line of work. I would absolutely never do this again and just hope they don't rob someone else of their money under the assumption that there will be solid work done.

I advised this company I was to be out of the country and not to paint my front door till I was back home. Only to come home and found my door already painted with tape all over the place. My neighbor advised me they took my wreath off the door, placed it on the ground in the pouring rain, destroying the ornaments which I found laying in the dirt upon my arrival home. Reached out to the company and spoke to some guy named Luke who absolutley did nothing to rectify the problem and I am left with an incomplete paint job. Absolutely unacceptable! My home is on the market which makes this even more frustrating. My advice find another company.

I hired CertaPro Painters of North Orlando Space Coast, FL to prep and paint the trim and fascia on my barn right after having it re-roofed. I expected a professional, long lasting paint job but instead, the work was careless and poorly executed. The boards were barely covered in paint, the backs of the boards were not primed or painted, and the joints were not caulked. Less than four years later, the new trim and fascia rotted and had to be replaced and painted which resulted in an unexpected, significant cost. When I contacted the company (Barbara Coleman) about the failure, they refused to acknowledge their mistakes or offer any compensation. To make matters worse, one of the painters told me that the workers had to buy their own paint, which likely explains why the application was so thin and inadequate. This company shows a complete lack of quality control, integrity, and accountability. I strongly recommend avoiding CertaPro Painters of North Orlando Space Coast, FL for any painting project. You will save yourself a lot of time, frustration and unnecessary expense.

I had a friend who used CertaPro and was happy with the results. He gave me Shawn’s business card, and Shawn came over to provide an estimate. I explained that I wanted the house repainted with the same color and paint type that was previously used — no color changes. About two-thirds of my home is brick with aluminum-clad soffits. The rest includes wooden casement windows. I recently had a new roof and gutters installed, so all I needed was for the house to be repainted exactly as it currently is. I also have double front doors that did not need painting. Shawn told me I’d be getting one of his best crews — the same crew that painted my friend’s house — and quoted a price of $4,139. However, instead of a crew, one person showed up to do the entire job. To his credit, he did an excellent job. That’s not the issue. The issue is that it took him a total of 10 hours over three days to complete the work. (I confirmed this using my security camera footage, which shows when his truck arrived and left each day.) Two other companies had quoted me similar jobs, estimating about 10 gallons of paint at roughly $80 per gallon — around $800 in materials. That leaves $3,339 for labor, meaning I effectively paid $333 per hour for one person to paint my house. For that rate, I should be hiring Vincent van Gogh, not a one-man crew. I understand that CertaPro has overhead, but the painter arrived in an unmarked, rusted Chevy van that appeared to be his own vehicle. It took him several minutes of yanking on the cord just to get his old power washer started. So, I can safely assume CertaPro isn’t pouring much investment into its “fleet” or equipment. The real kicker came when I noticed they refused to paint the wooden frame surrounding my patio door. It’s a standard sliding glass patio door — two large panes of glass, one fixed and one movable, each surrounded by about 1¾ inches of wood. It would have taken maybe 10 minutes to paint, yet I was told that "wasn't included". For a $4,139 paint job, that kind of nickel-and-diming is unacceptable. The proposal even includes photos clearly showing that patio door and fixed window as part of the areas to be painted. Yes, I can paint it myself in 15 minutes — that’s not the point. The point is being charged an exorbitant amount for 10 hours of labor by one person, only to have minor details like that left unfinished. Because of this experience, I can say with confidence that I will never recommend CertaPro to anyone. I hope the 15 minutes they saved by skipping that frame was worth the lost referral.