Dilip P.
Disprespectful Sales Manager at Lexus of Cerritos
Lexus of Cerritos Lexus Dealer Place details Photo of Dilip Patel Dilip Patel On November 6, 2024, I purchased a certified pre-owned 2024 RX 359 from this dealership. The car was first registered in April of 2024 according to the license plate tag. After the purchase, the salesman, Raid Bakineh came with only one key fob. When asked for the second fob he said Lexus has a short supply of chips and it will take two to three months for the second fob. He said they would send out the email once the key fob arrived. It’s been more than three months since I purchased this car but 10 months since they first sold it. Today, I was at the dealership for the service. At that time I spoke with a sales manager named Walid. He said it is not up to them it is up to Lexus. When I told him it had been ten months but response was the same and with a car salesman attitude. Looked like he did not care at all. I did not expect this type of attitude from a Lexus dealership. If I had known about the key fob before the purchase I would have gone somewhere else or had them compensate for the fob so I would purchase it from outside. I will not recommend this place to my friends or family members. I will not purchase my next car from this dealership. Like Share Response from the owner a week ago Hi Dilip, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 263-7857 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Add photos & videos