Lexus of CerritosReviews of cerritoslexus.com

They will low ball you on any trade in you bring to them. Do not waste you time!

I bought my car new at this dealership along with a service package. During the life of the service package, two of my service managers left the company. At one point, I asked to have a "sticky" radio button repaired. I was told repeatedly that no radio buttons were sticking. When the service package expired, I took my car to a reputable abnd highly recommended independent shop. I was told that the oil filter housing cap had been overtightened to the point that it needed to be broken, the wheel lock key was missing, and the locking lug nuts needed to be broken due to the lack of a wheel lock key. When I tried to contact the dealership, I didn't receive return phone calls. I ultimately contacted Lexus of North America. I was told that the dealerships are individually owner, but I wasn't given the name of the owner. Instead, I was only given the name of the general manager. He did not respond to a letter that I sent directly to him. When I made one final attempt to call the dealership, I was passed to the service manager who said, unequivocally, that they did nothing wrong and that he is certain of that because they never over tighten oil filter caps and that they never misplace wheel lock keys. He refused to make any attempt to resolve the situation. For a luxury car company, this is extremely poor customer service. Put simply, they really don't care. Please choose a different dealership. By the way, for those of you who like this dealership because of the beverages and snacks, please remember that you are paying for them.