CeremonyofrosesReviews of ceremonyofroses.com

If zero was an option, id put that. i got ghosted because my order NEVER arrived and i asked for a refund, never buying from them again. i’ve asked minimum ten times for it

Zeer slecht bedrijf, zijn niet bereikbaar als je vragen hebt of iets wil retourneren. Bestel hier nooit iets!!!!

It’s been well over a month and no refund yet for a Robbie Williams bundle I cancelled. Ben from COR keeps telling me “10-14” days and yet I haven’t seen a refund. All I get is a “sorry about that” email Well let’s see how sorry you are when you’re reported for fraud

Extremely disappointed with Ceremony of Roses. I cancelled my order on January 10th, and they confirmed my full refund on January 12th. It is now February 5th and I am still waiting for my funds. I have been in contact with "Ben" from Customer Support, who keeps giving me excuses about their "Finance Team" and requesting 5-10 extra days every single week. It has been nearly a month of broken promises and zero transparency. Holding a customer's money for this long after a confirmed cancellation is unacceptable and a breach of UK Consumer Rights. I am now escalating this to Action Fraud and my bank. Order #RWGBP102116.

Ordered item 15 days before Christmas tracked and nothing. No way to contact the business. Do not order anything from these people. Christmas ruined!!

Ordered from the perrie store. Says my order was dispatched on the 3rd yet now on the 15th and the item hasn't arrived narr has the tracking updated. Customer service is honestly the worst especially someone called Simon who claimed the team is small yet all replies was from him. Mangers are the same. Think artist should have their record label handle the stores instead of theys cowboys as just makes the artist look bad to fans

I ordered a simple enamel badge from the N Dubz store on 2nd December as a Christmas gift. As of 15th December, I still have nothing to show for it. I received no updates whatsoever until 9th December, and only then because I chased the order myself. There was no proactive communication, no explanation for the delay, and no reassurance, just silence. To make matters worse, I’ve had the misfortune of dealing with Niamh from customer service. Her attitude was dismissive, unhelpful, and borderline rude. My questions were repeatedly avoided, responses were blunt and uninterested, and there was not a single apology or acknowledgment of how unacceptable this situation is, especially for a Christmas order. This has been a completely frustrating and disappointing experience from start to finish. If you value your time, money, or basic customer service, I would strongly recommend avoiding this company altogether.

Ordered a cd from them,got a confirmation email shortly after and the postcode was correct but the address wasn't. I emailed them straight away to inform them of the incorrect address. Received an email saying once the order was picked it couldn't be amended. That's some efficient pick. 3 weeks later no cd and multiple excuses and very few answers. Shocking service and will advise the band I bought from. I always try to support band by buying their music through their own web page.