Greg C.
Centurion Jets bait and switch
Centurion Jets is a hands off broker. They take your charter reservation and then do nothing to make sure that the operator of your charter fulfills the agreement. I paid for a direct flight round trip to from KBED to Anguilla, and the return trip was scheduled to take 3.8 hours, which is typical. We have flown this route many times previously. The operator showed up late and missed their time in takeoff position so we sat in waiting position for over an hour. The operator also informed us less than 24 hours before the second flight that their plane could not do a direct flight as it could not carry enough fuel to takeoff from the runway in Anguilla and that we would have to make a stop in Puerto Rico. If we had been informed of this prior to our reservation, we would not have chartered this plane for our trip. When we landed in Puerto Rico, we were delayed another 1.5 hours before continuing. Then when we were in the air and an hour away from Boston, the pilot informed us that he did not have enough fuel to make it to Boston and we had to stop in Virginia for a second fueling, adding another 1.5 hours delay. This was a Mid size jet, which made the flight direct on the way to Anguilla without any problem. The pilots failure to properly fuel the plane at the first additional stop was a lack of experience and knowledge of his plane. The pilot tried to blame the delays on ATC, but the additional time was not in the air, it was all on the ground at the three airports. This was clearly all operator mismanagement and dishonesty. Our scheduled 3.8 hours for this flight became 8.5 hours. This was a bait and switch deal by Centurion and their subcontracted operator. They signed an agreement for direct flights and did not provide that service. They have not taken any action to make this right. Avoid their services as they do not think their clients or client services are important.
Response from Centurion JetsMay 3, 2025
Hi Greg, Thank you again for your feedback. Safety is always our top priority at Centurion Jets. While we coordinate every detail with the FAA-certified operators we work with, there are occasions where operational decisions — such as routing changes, fuel stops, and ATC delays — must be made in real time by the flight crew to ensure the safety of all passengers. We understand how frustrating last-minute changes can be and sincerely regret the inconvenience you experienced. We have been in direct contact with you, and as a gesture of goodwill, offered you a credit toward future travel, even though the changes were operational necessities made for safety reasons and beyond our control. However, your review alleges that Centurion Jets engaged in a "bait and switch," implying dishonest or unethical behavior. To be clear: this is categorically false. Every aspect of your flight was arranged and executed per the terms of the signed charter agreement, and no misrepresentation occurred. While we respect your right to share your experience, public accusations of dishonesty that are factually incorrect cross into the realm of defamation and libel, which we take seriously. — The Centurion Jets Team