devansh B.
Got a free trial
Got a free trial and now I can't seem to cancel my membership
Response from CentrobillJan 27, 2020
Please follow the instructions here: https://centrohelp.com/v2/faq#cancel
Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Showing 183 reviews with 1 star · Clear filters
devansh B.
Got a free trial and now I can't seem to cancel my membership
Response from CentrobillJan 27, 2020
Please follow the instructions here: https://centrohelp.com/v2/faq#cancel
vedant
order no - 80819122 This is a totally fraud company charges 29.99 dollar for trial subscription and 1 month over they did not provided my refund yet
Response from CentrobillJan 22, 2020
Dear vedant, That was a trial order, and we haven't charged anything. There is nothing to refund. Regards, Centrobill Team
Eleos
If you're reading this you've already had your money stolen by them or one of their other companies. There is a reason why your bank calls you and ask you if you authorized this transaction. I have raised a dispute and will be getting my money back due fraudulent use of my debit card.
Response from CentrobillJan 21, 2020
Dear Eleos, It's not in our interest when someone uses stolen cards to purchase products from us. Nor there is any sense for us to anyhow pick up your card details and charge it. It's just silly. All cases of fraud are severely prosecuted by card organizations and there are fines imposed on us for each case. If you suspect your card was stolen, please notify your bank, report it to the police and ask them to reach out to [email protected] for more information. We will willingly cooperate and disclose as much information as we know. However, if it's a legitimate charge made by you or someone from your household and authenticated with Verified by Visa or Mastercard Secure Code, we will fight the case with your bank. Regards, Centrobill Team
Rahsaan
I signed up for the free trial and didn’t get what I was promised fast enough so I wanted to cancel it but every time I try to cancel it the website tells me there I’m using the wrong email. I checked and checked and made sure it was right but it keeps telling me that so I can’t log in to cancel it. Now I’m gonna be charged for something I don’t want and can’t cancel, and it seems that this happens a lot. They purposely set it up so that you can’t get in to cancel your subscription so that way they can keep charging your card.
Response from CentrobillJan 17, 2020
Spoke to the customer, turns out no fraud no scam whatsoever. Blaming us was so easy, let's see if Rahsan is honest enough to fix the review now. Regards, Centrobill Team
Tom B.
This company charge my credit card twice 1 1/8 / $9.99 in on the 9th for$9.99 I emailed them and they don't respond I go on their website and look in their billing and they don't even have the record of me making an order but they build my credit card the website in which I bought tokens on don't show that I paid but anything but my credit card has charges on it from your company you need to contact me ASAP this is ridiculous and I will pursue this legally if you guys do not get back to me within a timely manner Update; I guess customer satisfaction is not Centrobills goal because I tried to explain to them that they're bouncing checks in my account because they took my money out of my account causing all these bounced checks...seems like they really could care less because I haven't heard back from them and now it's going to go through this weekend britches BULLCRAP!!! Needless to say I will not do business with them again
Response from CentrobillJan 12, 2020
With all evidence that we have on file and discovered in private conversation with the customer, questioned charges seem to be fully legitimate. The conversation is still ongoing. Regards, Centrobill Team
Brian
I was charged a $40 fee but my bank denied it. How can I resubmit this payment?
Response from CentrobillJan 12, 2020
Brian, We've tried to contact you the same day you submitted your review. A week has passed already and we have got no reply. Please kindly respond if you require any assistance. Regards, Centrobill Team
D
I tried to cancel my subscription but when I was asked to enter my email it is telling me that's not the email I used to purchase the subscription. However, when I go to the actual website and put it that same email, it is telling me number of tries exceeded indicating that it is the correct email. I even attempted to put in a random email at that login screen and its still saying number of tries exceeded...
A.
Really really bad website. I tried to deactivate my fancentro account. Once I put in my information they cant recognise my email and theres nothing I can do to deactivate my account. Unbelievable
Response from CentrobillDec 28, 2019
Hi A., It seems that you've mistyped your email address during the checkout, and now unable to log into our self-care website. That's not our fault and does not justify your 1-star review, but we are here to help you. We will message you on this site internally with an information request to identify your account. Regards, Centrobill Team