Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
centrobill.com
Website
centrobill.com
Category
IT & Communication
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I cancelled a few trials ages ago, and now I have had nearly £60 taken out of my account when I didn't purchase anything. I need a refund asap please help
Response from CentrobillJun 17, 2019
Dear Alex,
You have signed up for 4 trials in April, and you canceled only two of them within the free trial period.
You canceled the other two, as per our data only on the 14th of June. Also, during the cancelation, you even specified that a price discount would make you stay.
Please use our self-service website centrohelp.com to apply for refunds. If the terms of service were not violated, you are eligible for full refunds if the service was not accessed.
Regards,
Centrobill Team
AL
Ali L.
i cant cancel the subscription
i tried many times to cancel the subscription but it doesnt show me the clear option to cancel it! it tells me that when the subscription says "expires in" or "expired in" then it automatically cancels it at that date but it keeps automatically renewing it which makes it somehow unpossible for me to cancel! can you please fix it? if you can fix it without any complication i change the rating so please help me
Response from CentrobillJun 10, 2019
Dear Ali,
Our website is just saying that your subscription will remain active until 2019-07-04, and then it will cancel automatically. You will not be charged ever again for this subscription.
Regards,
Centrobill Team
AW
Alien W.
I received the refund I asked for
I received the refund I asked for, for a pornstar page since I was charged twice. However, I cancelled my subscription on 20th April (finalised on 21st), yet I received two charges for $1.20 on the 20th April and then the 23rd April, despite the fact no further charges were meant to be done. The charges on centrobill say I can change the payment method on the pornstar's website, but when I go to sign in there, it says my account is invalid cos I've cancelled it. How on Earth do I stop these occasional charges? I asked at centrobill support and they told me to remove my card, despite the fact tmy card had already been removed at that point. What do I do?
I originally paid on 29th march but I was charged again on the 20th april, I already cancelled on the 6th april which said I would be billed no more after then. I should not have been charged again, but I was, so I pledged for a refund. That does not explain the two charges mentioned of $1.20, which both appear on my payments list on centroBill as 'successful', occurred. Im assuming that by 28th april all these Problems will disppear (I also did not intend the subscription to be ended right away, I was fine with the 28th, it was just the extra charge of $35.94 on 20th april I was concerned about).
Response from CentrobillApr 23, 2019
Mr. Jackson, Centrobill never charged 1.20 from your account. Call your bank to find out what were those charges for.
Also, note that you were not eligible for the refund at all, because the charge took place almost a week before you canceled and the reason you provided said you were charged after you canceled.
RW
Ryan W.
Hey there am I going to get the refund…
Hey there am I going to get the refund back I have just unsubscribed from one of your website servers as was an accident signing up thought was a free membership did not know I was going to be charged for it I need this money for me to be able to eat :( if can I will very much appreciate it thanks
Response from CentrobillApr 22, 2019
Hi Ryan,
You may apply for a refund using our self-service website centrobill.com
T8
t81773
I paid for a private snapchat and it…
I paid for a private snapchat and it went through but I never got an email or added. How do I remove my payment information permanently from this website? Dont want my card to get stolen
Response from CentrobillApr 18, 2019
We are very sorry for your negative experience with us. If you want to let us investigate why the service was not delivered - please send an email to [email protected] and we will do our best.
If you do not want to do so, please head over to centrobill.com, log in using the information entered during purchase. Make sure to cancel your subscription first, and then delete your card from the payment cards menu.
--
Centrobill Customer Support
A3
Ant 3.
I have no clue if my orders got canceled
I have no clue if my orders got canceled, I accidentally got the free trial and as I do i cancel them right away but the cancellation process is so confusing so I really need help on it.
Response from CentrobillMar 26, 2019
Hi!
Please follow the cancellation procedure: https://centrobill.com/en/consumer/contact.html#faq2
If you are unable to log in to our website for some reason - please fill in the contact form and we will get back to you as soon as we can.
JR
Jesus R.
No refund in the free trial
How long should I wait since I canceled a subscription and I was in the free trial, because it's been a day since I unsubscribed and until now do not repay the money
RE TICKET ORDER: 2019021210002436
EDIT: I just write to clarify that they already gave me back the money today, they explained to me that the process was going to take a while and it was not the fault of centrobill, it took me about 8 days but it arrived
Response from CentrobillFeb 12, 2019
Hi Jesus,
Please provide your order number or ticket number (if you've previously already contacted our customer support team)
EDITED:
Jesus, we have sent a request to your bank to release the funds that we were holding on your card about 14 hours ago. At this point, it only depends on how quickly the bank will process our instruction.
If your available balance is not updated by the same time tomorrow, please call your bank and notify your bank that the authorization has already been voided by the merchant.
GS
GS
Stay away from Centrobill
I tried repeatedly to cancel my subscription through their website and nothing happened. Only when I contacted their support by mail, requesting a cancellation did my subscriptions get cancelled. At least that is what it looks like.Based on other reviews I shall have to keep an eye on my account.
It really shouldn't be this hard to cancel a subscription, every other company can handle this with virtually no fuss and friction. It smacks of fraud.
My advise is not to subscribe to any site where centrobill is handling the billing