Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
centrobill.com
Website
centrobill.com
Category
IT & Communication
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Tried to use the free trial was billed for a month of the membership went to cancel it it and was not only billed for one but TWO monthly memberships the second for one didnt and wouldnt have wanted still waiting for my refund to be issued and in all honesty I would have kept the first if I wasnt billed a "reservation fee" not once but twice...... can I have my money back now?
Response from CentrobillJan 30, 2019
Hi Cody,
It does not work like that, you cannot get another charge by simply going to the website. Every charge occurs with explicit consent and requires acceptance of our Terms of Service agreement.
In order to investigate your case, could you please provide your order number, or a ticket number of your inquiry to our customer support team?
WI
Will
I bought one FREE trial and apparently…
I bought one FREE trial and apparently cost me two charges of 29.99$ both things I did not order. Then tried to cancel but their site doesnt even work just so I dont have to cancel and they can charge my credit card more. Fraud stay away at all costs. avoid like the plague.
Response from CentrobillJan 30, 2019
Hi Will,
1) You have accepted an additional product offering during the payment process, hence the two memberships.
2) Two events on 26th were not charges, but rather reservations on your card made for future charges. Actual charges occurred on 27th and 28th respectively. Please talk to your bank to confirm this.
3) When you cancel the trials the reservations released automatically, and cancelling is really as easy as going to centrobill.com and logging in with your email address and last 4 digits of your card. If you were unable to log in for some reason, you should have filled in our contact form, however, as per our records, you didn't do so.
QS
Qert S.
Money hungry unprofessional website
I can't view my bills, I think, it doesn't want us to view our bills, so they can easily get money.
Response from CentrobillJan 26, 2019
Once you've logged into centrobill.com there is a tab named "payments". Please check it out.
If you do not recognize a charge or want to contact us about it, please click "report a problem" link next to it.
BL
Blind25
Blocked by fraud office in at least one large bank in Norway
I have several times tried to purchase subscriptions through Centrobill as the company is payment agent for sites where I want to suscribe.
It has been impossible for a long time. I do normally not have any problems. I now know that the fraud office Nordea has been blocking my purchases. They are just doing their job. So I wondered why do they block Centrobill.
When you look at the Centrobill site it is not obvious that they offer automatic cancellation opportunity. You have to use the e-mail used for purchase. Then Centrobill claims they have automatic cancellation.
Cancellation should be automated as in the case of Epoch or Ccbill; two unique information elements and the user can cancel for himself. Or you should be able to call and use your telephone. Centrobill does not provide easily accessible telephone numbers.
Update:
Anyone can go to Centrobill and click on cancellation. What comes up is this:
Your e-mail
Troubles looking up your purchases? Submit our Contact Form with as much information as possible.
Update:
https: centrobill.com /en/consumer/lookup-purchases.html
I think Centrobill should update the presentation of cancellation opportunities so that it becomes evident that they are a secure paying agent.
Response from CentrobillJan 23, 2019
You're telling lies, sir: we DO offer self-service, just log in with your purchase details just like with any other payment company out there.
EDITED:
Again lies, sir.
centrobill.com -> click "cancel membership" -> [enter email and last 4 digits of your card] -> click "edit" next to a membership you want to cancel -> "cancel".
Done.
EDITED2:
Don't you see a HUGE "Submit" button on that page just below the email input field? You must be blind!
LJ
Lee J.
Ive sent multiple requests to the centrobill support
Ive sent multiple requests to the Centrobill support. Yet they haven't at least followed up on my case just to telk me that they are busy.
They seem to reply here well so its probably my best shot at anything. I want a refund on my order because the user never added me to their snapchat and all of their public accounts have gone super cold. Unless you can find a way to make my time worth it i want it back.
My username is Admelein and email is boredmaster101@#####.com
Response from CentrobillJan 23, 2019
Hi Lee,
You must have been contacted by our customer support staff, and we hope by now the issue was resolved to mutual satisfaction.
Please let us know if it's not, and we will assist you further.
Thank you!
EA
Eli A.
How tf do i cancel my subscription i…
How tf do i cancel my subscription i want out. Email me so i can know how to
Response from CentrobillJan 19, 2019
Log into centrobill.com with your email address and last 4 digits of your card.
Edit your subscription.
FR
freddy
I CAN NOT CANCEL MY FREE TRIAL
Everytime i try to cancel it asks for an order number (which i was never given) and a purchase date... when i put in the date and hit continue, it brings me back to the homepage. AND YES< I AM USING THE CORRECT EMAIL. I still have 22 hours remaining on both trials that i am trying to cancel. I also have video proof of me going through the "Cancelation" process and it not working, Absolutely unacceptable and i demand a refund.
EDIT:
Like I said I DID enter both purchases date AND amount. After I hit continue all it does is bring me back to the homepage. I NEVER GOT AN ORDER NUMBER SO I CAN NOT ENTER THAT. I already sent an email. But they will not reply until Monday and my trial would be expired by then. My order number is Ticket#2019011910000712
Response from CentrobillJan 19, 2019
Dear Freddy,
It’s asking you to provide either order number OR order date and amount.
If you still unable to log in, please send an email to [email protected] and quote ticket number from auto-reply email here.
JB
Jacob B.
Subscribed and cancelled the same day…
Subscribed and cancelled the same day and ended up paying for 2 subscriptions i dont know how that happen but i do not recommend, been trying to email 4 times no response if you're iffy about purchasing dont it is not worth the trouble.
my ticket number is 158784, ended up getting charged 3 different amounts.
$29.99
$29.99
$0.23
i wish to cancel all subscriptions. my snap chat name is
j-bo24 card ending in 4017
I signed up for one free trial and cancelled the same day. I tried to “respectively” cancel same day and it is not allowing me to cancel anything. I have tried cancelling on my phone and laptop. Can you please cancel all my supscriptions it is not working for me. My snap chat name is j-bo24. Also the first one I signed up for was 1
$12.50 so you’re over charging
I have tried a few times on centrobill.com it doesn’t allow me on my laptop or phone, thanks for cancelling them!
I tried again to cancel but it doesn’t allow me can you please unsubscribe me from all I would greatly appreciate it!
I as well can send a video of me trying to lookup my purchases also trying to click cancel memebership links neither of them work on google chrome or on internet explorer I don’t know what do to do at this point. And I think people should see my review to see what troubles I’ve gone through. I do not see the two $29.99 on my card...
Response from CentrobillJan 14, 2019
Please quote your order number ( “reference number” that you were asked during review submit) or a ticket number that you have received in auto-reply from Centrobill customer support team when you submitted your inquiry.
EDITED:
Dear Jacob,
1) You signed up for two free trial memberships on 7th, and were respectively charged 29.99 two times on 8th and 9th of January.
2) Centrobill support has no mails from you. And "158784" does not even remind our tickets' numbers, as ours are almost 3 times longer.
3) Both memberships are still active. Self-cancellation using "centrobill.com" takes less than a minute.
EDITED 2:
Dear Jacob,
Sure I can cancel them both. You will receive automated email confirmations. But let me clarify, have you even tried to log into centrobill.com to do it yourself?
EDITED 3:
Dear Jacob,
1) We were notified about an edit but unfortunately we could not spot what exactly in your review has been changed approximately 1 hour ago.
2) We disagree with your statement about overcharges, and can provide you with screenshot of exactly how our page appeared to you.
3) We would appreciate if you could give us more information about how exactly our website disallowed you to cancel the subscriptions. Please share your experience with us by sending an email to [email protected]
4) Both 29.99 payments were refunded yesterday, and we believe this whole inquiry could be solved easily by our customer support team, would you ever reach out to them and not bring this case out to the public.
Given that you have not tried to contact us using the contact information provided on the website, nor were able to use our self-service website like thousands of other customers do, we believe there is no legitimate reason for this 1* review to exist on the web and request it to be removed or amended to reflect our efforts to assist you.
