CentrobillReviews of centrobill.com

Response from CentrobillFeb 18, 2019

Dear Aileen, 1) Regular subscriptions (NOT free trials, as you erroneously stated) which started in June 2018 cannot be refunded. Payer's possession of credit card was verified by your bank and under no circumstances, Centrobill, as a merchant, accepts any claims for the services rendered. 2) A free trial subscription which ​started on 2019-02-03 was converted into paid membership on 2019-02-04. You contacted us on 2019-02-11 and were issued a refund. We firmly believe our efforts to serve you deserved a higher rate. 3) In your review, you say "my free trial", although in your refund application you stated it was a fraud, and it were not you who initiated the payment. We have had severe doubts about the truthfulness of your request from the very beginning, so thank you for helping us to understand what's happened. Sincerely, Centrobill Customer Support Team.

Response from CentrobillFeb 15, 2019

Dear Adrien, Above does not sound at all as an experience one could ever have with Centrobill. Are you sure you actually posting a review for the right business? If yes, we would love to know your order number and/or the ticket number that you received in auto-response from Centrobill. Thank you. Updated: Dear Adrien, It seems there has been a miscommunication between you and the website's customer support staff. In their response to you on 2018-12-11, they clearly indicated that they haven't canceled the subscription yet, and were expecting for your reply confirmation regarding their proposal to change subscription website. You didn't reply at that time, and so it stayed not canceled until 2019-02-11 when you contacted them again and confirmed your choice. At our consideration, we have decided to refund your most recent charge dated 8th of Feb. If you have any other questions - please reach out to the website's customer support team directly.

Response from CentrobillFeb 13, 2019

Dear Austin, What you posted is not a service review, but rather a support inquiry. You have to submit it using our support website centrobill.com

Response from CentrobillFeb 9, 2019

Dear Ryan, Only existing customers may post reviews. If you are a customer and have a question or unresolved inquiry with our customer support team, please indicate your order number or inquiry ticket number.

Response from CentrobillFeb 8, 2019

Hi Branden, Could you please provide your ticket number? Update: Our team must have already contacted you about this issue. Please update your review here if it not resolved to your satisfaction.

Response from CentrobillFeb 8, 2019

Hi Jake, Both reservations were released on December 20th, and we are not holding a single cent of your money since then. Either you misinterpret your bank statement and just do not see where the funds were returned, or you should insist your bank investigate this situation.

Response from CentrobillFeb 3, 2019

Dear Ciara Tolliver, A person from Detroit made 5 attempts to purchase services from us today. All 5 were blocked by us, and two of them were in your name with a card ending in 1968. So either you are that dissatisfied fraudster yourself, or you picked a worst possible way to express your gratitude to us.

Response from CentrobillFeb 3, 2019

Dear Marselo, If it said a free trial, - it is so indeed. We do not take money, but rather instruct your bank to reserve them for future charge. Would you decide to cancel your subscription, the reservation will be released automatically. You may use our website centrobill.com to do it.