Ankit J.
AMOUNT WRONGLY CHARGED FOR FREE TRAIL PERIOD
FREE TRAIL PERIOD I HAD SUBSCRIBED FOR A FREE TRAIL PERIOD USING MY DEBIT CARD AND TWO AMOUNT Of USD 29.99, I.E USD 59.98 WAS DEDUCTED FROM MY BANK ACCOUNT, AND I HAVE NOW CANCELLED THE SUBSCRIPTION WITHIN THE TRAIL PERIOD... NOW I HAVE NOT RECIEVED ANY REFUND FOR THE TRANSACTION... KINDLY PLEASE INFORM ME THE REASON FOR THE SAME...
Response from CentrobillSep 25, 2019
Hi Ankit, We do not charge for free trial subscriptions, but rather instruct your bank to reserve an amount on your card. Since both your trials were canceled on time, we immediately instructed your bank to release the amounts held. That was on September 21st, we have a solid trace of these requests at our acquiring bank and can provide proof upon request. Please kindly call your bank and ask them about these two authorizations. Based on how your bank's statement works, there may be no new "refund" transactions shown but rather just the authorizations are canceled. Regards, Centrobill Team



