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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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IT & Communication · Lakewood, New Jersey
Excellent
IT & Communication · New Jersey, New Jersey
Excellent
IT & Communication · Summit, New Jersey
Excellent
IT & Communication · Jersey City, New Jersey
Excellent
Showing 183 reviews with 1 star · Clear filters
Julio Y.
Hi, help me please, i really want to cancel my subscriptions i am charging per something that I don’t know what is, so I really want cancel my subscriptions and my membership, Sorry but my experience was not the best :/
Response from CentrobillMay 6, 2019
Hi Could you please tell what exactly went wrong, why you gave us 1* and tell that the experience was bad? We were unable to identify you, as the order (reference) number provided in your review is invalid.
Bryan M.
I purchased a premium account for $20 and while i was buying it an error occured, so i check my card and i was charged, so i go to my fancentro account and i dont have any memebership. I tried contacting centro bill SEVERAL TIMES, no response. I try looking my order up by email and i got nothing. I just aant my CONTENT OR MY MONEY ASAP.
Response from CentrobillMay 6, 2019
Dear Bryan, The truth is, however, that the payment was not received by us. We have checked it with our bank and it's official: payment request was declined. Might even be that your bank already recognized the mistake and returned money back to your card. Regards, Centrobill Team
Mark C.
I shouldnt even be giving these people one star that's how bad this is. I was just charged $500 for a supposed two day free trial. I've emailed and sent voice messages to this company but haven't heard anything back yet. II do not hear anything back in the next day I will be contacting a lawyer to get this moving forward because this is complete and utter bs. Big scam. Now centrobill is calling me a blackmailer? What is wrong with you? Sandra Smith from snapchat sent me her link for a 2 day free trial, now i have been charged 500$ after signing up. Pleas Please refund me my money! Centrobill, why cant you cancel my membership and refund my money? I'm not even using the service.
Response from CentrobillMay 3, 2019
Dear Mark, Perhaps blackmailers like you should not even register on review websites. You have consciously chosen a rather expensive option to make 1-time payment to fancentro.com/henessy. Terms of payment were clearly displayed to you before purchase, and you have explicitly agreed to the terms and conditions of the service. Nowhere it said anything about two days free trial. Updated: all available evidence proves that you were given a link to the fancentro.com's default join page, then manually changed the option to "$500/one-time". After that, you were redirected to centrobill.com for payment, where you were ONCE AGAIN clearly shown that you will be charged $500. Even further you successfully passed "Mastercard SecureCode" verification by your bank, and presumably, your bank also informed you that you will be charged $500. Mr. Cavalieri, you have ignored everything fancentro, centrobill and even your own bank were telling you. And now Centrobill turns out to be a "big scam". How's that? What's wrong with you? Update2: In fact, you have already received a refund. It was just so dishonest Mr. Cavalieri that you called us a "big scam" and accused us in all the crimes without even trying to admit your own mistake. Regards, Centrobill Team
Ben B.
I wanted to add a snapchat, but when i made the payment it automatically subscribed to another website, so instead of paying 25 i ended up paying 50. Now i dont even want the snapchat. i want a full refund Update: Where exactly? I cant find a "refund" button anywhere
Response from CentrobillMay 2, 2019
Hi Ben, Please visit our website centrohelp.com to apply for a refund(s). Regards, Centrobill Support Update: Log in with your purchase details, click to edit a subscription. Under "report a problem" tab select "Refund request" and submit your inquiry.
Ld
I tried to cancel my trial, and had an issue. Customer service is non existent. Then I got charged TWICE. This is a scam.
Response from CentrobillMay 2, 2019
Hi Could you please provide your reference (order) number?
Horia I.
Zero customer service. Tried emailing a couple of times about a billing situation, got absolutely no sign of a reply. Such a poor experience and would not recommend subscribing to services that bill you through this service. UPDATE CENTROBILL REPLY: I have used the contact form available on your website. Do you not take that into consideration?
Response from CentrobillMay 8, 2019
Dear Horia Ionescu, We haven't had any inquiries from your email address t********t@y***o.com Our customer service email address is [email protected]. Might be that you've emailed someone else, or misspelled the address. If you have indeed contacted Centrobill by email, please paste here the ticket number that you received in the automatic reply. Update: Please kindly provide us ticket number from auto-response. Regards, Centrobill Support
Seth C.
Was charged 20$ three separate times on the same day? And have no clue what these charges are for. I have no one else in my household that can take my card and believe it to have been hacked or stolen off my personal phone or laptop. I expect my money back, how can I do this or do I make a police report or something?
Response from CentrobillMay 2, 2019
Indeed might be that someone stole your card details and used to make payments to us. Here is what you may want to do (if not yet): - immediately inform your bank - email [email protected], tell us the last 4 digits of your card number, dates and amounts of those fraudulent charges - file a complaint to local police, let them know our address [email protected]. Per their request, we will be happy to disclose all we know about the fraudster. Regards, Centrobill Support
Iciloo
Got charged for this and I have absolutely no idea what this is. I have never seen this site before in my life. RE: Centrobill's review. No. I live alone and I have my card.
Response from CentrobillApr 27, 2019
If so, might be that someone from your household used your card without your permission, or maybe your card information was stolen. Please contact your bank to block the card as soon as possible, then send us an email to [email protected] with your card's last 4 digits, date(s) and amount(s) of the charges.