CentrobillReviews of centrobill.com

Impossible to cancel a recurring subscription which was cancelled immediately. So far charged a total of £179.95. I am unable to contact the company. The website will not allow a response, it just keeps sending a login link which then takes you back to the login screen but no further.

You wont receive notifications when the payment goes through. I unsubscribed from a payment 4 months ago. I did not realize it was a double subscription and since I didn't receive a payment notification, I had no idea I was losing 20 dollars every month for the last 3 months. Very unreliable, I recommend check your bank to see if you have any extra payments with the company. If there is cancel right away. ps. they don't always reply when you ask them directly.

When you initially attempt to cancel you receive a email with a offer for a discount rather than a email effecting cancellation. This email makes it clear how to accept the discount but does not make it clear what if any further action is necessary to effect cancellation. Centrobill terms and conditions are such that cancellation is not effected until you receive a email clearly confirming this, so at this point you need to take further action - something the email replying to an initial request for cancellation gives no indication of. Now Centrobill cancellation process may be legal and if you carefully read the terms and conditions you may avoid being rebilled but in practice how many people careful read terms and conditions when making a purchase. With most responsible companies you don't have to! I argue that the cancellation process is designed to catch out customers who have not carefully read the T&C rather than promote a good customer experience. When they send the initial offer of a discount there should include in this email a clear statement of what action is required to reject the offer and confirm cancellation. Centrobill will no doubt say they acted within the T&C but this only proves they acted legally not that they offer good customer service.

I also am being charged 24.99 called centrobill and the wanted all of the numbers on my card? I'm not comfortable with that and besides you must have it, I'm getting a deduction each month. It was not easy getting a live person but I indeed did and with that was asked for account numbers. Here is the number that is on my bank statements. 8777788382. CY10140009

I’ve never subscribed to anything from “centrohelp.com” and I’ve gotten charged 4 months in a row. I don’t know who to contact about a refund but if anyone could help me out I would appreciate it. Thanks

I have been charged 3 times already with 27$-30$ amount. I already have cancelled the subscription and I even got an email from Centrobill team but somehow I’m still being charged. Following is the order ID number 69070274

Centrobill charged me three times the advertised price for a subscription in the first instance, but after a few attempts - it took several messages before I had to email them directly - they finally provided me with the refund I asked for. THEN they claimed to have removed my card from their database only to charge me again 2 days later. FRAUDSTER COMPANY.

Centrobill commented on my last review in a way to try and discredit my terrible experience with this notorious company. I wish you could upload pictures with these reviews so I could copy the email conversation I had with support@centrobilldotcom. The only way to cancel payments is to go to the bank and cancel your card. No HD. Not worth what you pay. I would say horrible customer service but their customer service is non-existent...