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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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IT & Communication · Lakewood, New Jersey
Excellent
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Excellent
IT & Communication · Summit, New Jersey
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IT & Communication · Jersey City, New Jersey
Excellent
Showing 183 reviews with 1 star · Clear filters
mohab
I've been trying to log into centrobill with fancentro login details but it won't allow me and I want to cancel my subscription if you can contact me back on my email that would be lovely.
Response from CentrobillJun 29, 2019
Hi Mohab, Sure we will get back to you. Regards, Centrobill Team
Alex G.
I keep trying to contact them about them charging me 4 different times when my subscription actually never went through. One: I just wanted to try it and didn’t work. I don’t want it. Two: I want my refund for the 4 times they charged me for 34 dollars.
Response from CentrobillJun 27, 2019
Dear Alex, As we have said previously, we haven't charged a single dollar from your card. We have received "Do not honor" reply from your bank for two attempts and blocked your 3rd attempt without even trying to process it through your bank. There is just nothing we can refund. We believe your bank mistakenly reserved the funds, and our suggestion is that you should call them to clear this up. Regards, Centrobill Team
Fahad S.
They are a fraud site . Their Influencers take money and don't do anything. I subscribed to Sophie Dee and I wasn't added back. And when I tried to contact bthem they said they only handle payments and they won't do anything. Don't put your money to waste.
Response from CentrobillJun 26, 2019
Hi Fahad, We are very sorry for the bad experience you've had with our service. Most often this happens when customers mistype their email or social media information though. We will reach out to you directly to figure out the details, and if it's indeed our fault we will immediately issue a full refund to you. Regards, Centrobill Team
Tristan
It won’t let me cancel my Snapchat subscription!!!
Response from CentrobillJun 26, 2019
Tristan, It's as easy as going to centrohelp.com, logging in with your details and making a few clicks with your mouse. Regards, Centrobill Team
Alvin A.
I've been charged for my two persons free trial where I canceled it within a day
Response from CentrobillJun 17, 2019
Dear Alvin, There are indeed two free trials that were started and canceled within a day on 11th of June. And you were not charged for them. However, on 13th and 15th you made two more purchases. These two were not free trials, and therefore you were charged instantly. If you want to check more details or have any questions about these purchases - please use our self-service website centrohelp.com Regards, Centrobill Team
Manuel Z.
Is there any way I make sure I canceled my membership so I won't be charged. And please remove my personal/card information? Please and thank you. I don't want things to get out of hand. One more thing I want a refund of $20 for bad service. It gave me a option to refund. If I refund it said I'll be block and unable to purchase anything. I'm fine by that. I just want my money back, membership to be canceled and remove my personal card information. Is there a guaranteed I won't be charge after my expired date from my cancellation. Can you check to see if my personal card information is deleted please? But you haven't answer my question can you make sure my card information is deleted please? Yes they were both on may 31 and it said it will take several days to transfer the $20 because of the time zone and the banks to get back I believe. So your saying is I won't be able to get my refund since my personal card information is removed? Or is it pending right now?
Response from CentrobillJun 7, 2019
Hi Manuel, Why don't you just do this all yourself using our self-service website, at any time, without even asking us or being asked anything? And change your review after that to reflect your true experience? Honestly, it's more kind of blackmailing attempt than the review. UPDATED: There is no need to worry. This website is the place where people post BAD reviews, it has nothing to do with reality, as happy customers have no motivation to post here. UPDATE #2: Wasn't your $20 charge refunded and subscription canceled on May 30th? UPDATE #3: I see that you have removed your card from our system, so we don't have it anymore. Update #4: see update #3. Update #5: Removing card information from our system does not block our ability to send you a refund. It's been long enough already, and refund must've been reflected in your statement. If not - give a call to your bank. Regards, Centrobill Team
Harry
Hello, I tried calling and cancelling a couple months ago and even had WF stop transfers but I continued to be charged and 5 new chargers just popped up, each of 29.99! Can i get assistance with a refund for these 5 chargers? this was fraudulent and should have been taken care of months ago. Thanks!
Response from CentrobillJun 7, 2019
Y'all out there, Harry didn't try to use the centrohelp.com website to cancel his membership and/or apply for a refund.
Sol O.
The service that I got was terrible so I decided to unsubscribe to it. This service made it impossible. I hated it. Tried so many times to cancel and it’s like it wouldn’t load. Now they charged my card for $29.99. I want a refund.
Response from CentrobillJun 4, 2019
Dear Sol, Unsubscribing or applying for a refund is as easy as visiting centrohelp.com and making a few clicks. Would you still want any assistance, please provide your order reference number. Regards, Centrobill Team