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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
centrobill.com
Website
centrobill.com
Category
IT & Communication
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company has tried to charge me for a service I haven’t used numerous times now.
I did sign up for a trial subscription, but immediately cancelled the rest of the subscription. Yet they still try to charge me, giving me numerous deadlines and threatening to send debt collectors my way.
When I cancelled the subscription, I was offered a few deals which I refused. It’s becoming annoying now, getting all these e-mails for no reason.
RY
Ryan
Still waiting for my refund
Still waiting for my refund. Cancelled my membership but they still haven’t refunded me. They are a joke
Response from CentrobillOct 18, 2019
Hi Ryan,
You canceled your membership using our self-care website, but why did not you apply for a refund if you wanted your money back?
Anyway, your payment has now been refunded. Thanks for your review.
Regards,
Centrobill Team
FC
Ferdie C.
I can't get my refund but i just cancel…
I can't get my refund but i just cancel my subscription before the 3 days trial. Centrobill said it is a free trial for 3 days, then i start my free trial last night and i cancel it afterwards that time only. but after they got my credits it is supposed to be refunded like every free trial scenarios but i get no refunds. Pls help.
Response from CentrobillSep 30, 2019
Hi Ferdie Carlos,
The order number provided by you does not exist.
We have tried to contact you for the second time now. Please reply and let us help you.
Regards,
Centrobill Team
BR
Brent
Feeling robbed
Hi i have subcribed to an profile 11 days ago and have not been given excess as promised on within 48 hours on your website.I want a refund please as I feel scammed
Response from CentrobillSep 24, 2019
Hi Brent,
We are very sorry for this inconvenience. A full refund has been issued back to your visa card.
Regards,
Centrobill Team
T
T
Still waiting... would like a refund
I subscribed to a premium snap over 4 days ago now. The ‘influencer’ states to allow them 48 hours to add you back so that we can view the content. This has not happened, and I am still waiting. This has completely put me off and I no longer wish to be subscribed and would like a refund please. Especially seeing as I have seen 0 content. Very disappointed
Response from CentrobillSep 23, 2019
Dear T,
Thanks for your review.
As per our records, you've been granted access to the service shortly after the registration. Either a technical glitch has occurred, or you mistyped some information during checkout. We sincerely apologize for this inconvenience and hope to see you as our customer again.
As per your request, we have now proceeded with a full refund.
Regards,
Centrobill Team
BP
Bruce Preston W.
Absolute trash.
Only got 1 star because I couldn’t give 0... purchased a FREE trial and I was charged for a membership. Went to cancel my membership and it tells me that I’m not using the correct email when I was looking at the damn account with the email in front of me... very displeased. Also did not receive ANY sort of content because it said it was never charged... bank account says otherwise. Probably taking this to court. Absolutely ridiculous
Response from CentrobillSep 23, 2019
Dear Bruce Preston White,
What you described looks like as if you've mistyped your email address during the checkout, and now unable to log into our self-care website. We have sent you a message, please kindly check and reply.
Also please note that we do not charge for free trial subscriptions, but rather instruct your bank to reserve an amount on your card. If you cancel your trial access, that amount will be released automatically.
Regards,
Centrobill Team
LB
Lee B.
i was going to purchase something
i was going to purchase something very small on Xtube, it was supposed to be a 1-time 99c fee...i got to the next page, they wanted $2.95 in x-tube money to be purchased....it wouldn't let me do my 1 time 99c purchase....then they tried to suck an extra $1 out of me, for 1 day, then after that, $29.95/month for recurring membership....so i looked for terms of service & terms of use for Centrobill, & i couldn't find anywhere where i could actually connect to a human being by phone or internet chat......searched all over , as far as i knew to search, even looking for a sister company, that might have a number, and of course, nothing...no phone number or even a link to a customer service representative chat....after that, i dug up reviews from trustpilot & saw NUMEROUS bad reviews of the company....i read them to see what the arguments were about..and each time Centrobill argues, with grievous pettiness, with their PAYING customer(s)....and provokes them usually further then how already or annoyed they already are.....instead of actually aiding them in CIVILLY fixing their issue...i'm sorry, but i won't be doing any business with Centrobill.....isn't it nice how you diverted from fixing any problems that exist, but rather, shifting the blame to me and calling me BAD.......sad way to deal.....not civil at all..o & by the way, for all of you reading the reviews, if you look at the top of the page, you'll see there's a chart for ALL THE REVIEWS & averaged out, 64% of the reviews are bad & 12% are poor.....great & excellent ratings speak for themselves....quite low really, to be honest...you know Centrobill, NUMBERS DON'T LIE!
Response from CentrobillSep 17, 2019
Dear Lee,
Thanks for your review. Trustpilot is a place where customers (and not customers, like you) mainly come to leave their BAD reviews. You are yourself a proof.
We are not facilitating our customers to leave good reviews for us, nor paying for the reviews. We are open to the feedback of any kind, either positive or negative, and use it to improve our business.
Regards,
Centrobill Team
BO
boss
I WANT TO REFUND MY MONEY!
I WANT TO REFUND MY MONEY!
Response from CentrobillSep 15, 2019
Hi
Please use our self-service website centrohelp.com
Regards,
Centrobill Team