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Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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IT & Communication · Lakewood, New Jersey
Excellent
IT & Communication · New Jersey, New Jersey
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IT & Communication · Summit, New Jersey
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IT & Communication · Jersey City, New Jersey
Excellent
Showing 183 reviews with 1 star · Clear filters
Gagandeep
I already tried with the link you shared to cancel y subscription but I can't log in because it says no payment is done from this email id. But eventually I used the same id (the one I entered in the text box)
Response from CentrobillDec 28, 2019
Hi Gagandeep, It's been two days since we have messaged you on this site and asked for some data to help us find your account. Hopefully, you've found a way to address your issue. Regards, Centrobill Team
Gage C.
I made a subscription to my fancentro or something and i had the free trial. Still cant cancel it tho for some dumb reason. Please answer ASAP. I dont want to pay $22 for something i dont want
Response from CentrobillDec 24, 2019
Hi Gage, Please follow the instructions here to cancel your subscription: https://centrohelp.com/v2/faq#cancel Regards, Centrobill Team
bradley R.
Cancelled my subscription about a month ago and still getting charged trying to log in to cancel but it's not sending the email.
Response from CentrobillDec 16, 2019
Hi Bradley, Thanks for your review. We've carefully investigated your case and found no sign of faults in our operating procedures though. You've signed up for two subscriptions in November. One of them you canceled on the same day, but left another one active even though it was there, literally next line in a list on our self-care website. This Saturday you also canceled that one just easily, and an email confirming this had been successfully delivered to your email inbox. Regards, Centrobill Team
IVIrLoki
Can be better, can't be worse So i bought merchandise on a website that used this "company" called centrobill (the site realised his mistake and never used centrobill again). But what is so horrible about centrobill? I bought a one time merchandise and they made me a membership which i didn't asked and didn't even got mentionned off (I have rechecked all mails, not a single informations concerning this or multiple payment are mentionned). Then they apparently refunded me (which is a lie, I went through all my bank account recording) and asked me to pay them back. Repaying them with the refunded money is fine, if it exists, but paying them back for things they made me bought without me knowing? I think I'll pass. Good advice, if find a site using Centrobill, don't make a payment, unless if you want to pay 3 times the initial price. I now understand why Centrobill is so badly rated.
Response from CentrobillDec 4, 2019
Hi Kevin, People only come to this website to complain, you yourself are the proof. Centrobill has acted in full accordance with the terms and conditions of the product offering and regulations of the payments industry. Dear all, Kevin has spent quite some time enjoying access to one of the websites connected to Centrobill, and then decided it's fine if he just charges back all 8 payments he's done, leaving Centrobill with expenses and fines. In the real world, we all would call this a crime. Regards, Centrobill Team
Josie F.
Do NOT trust this company. They scammed me out of $130 and are refusing to refund it. Upon doing the one month “free” trial, I was NEVER informed that my account would be charged on a monthly basis, without my being aware or informed of the charge. They WILL steal your money and they WILL blame you for it.
Response from CentrobillDec 3, 2019
Dear Josie Fugate, In general, we appreciate honest reviews. In conversation with our customer support staff, you specifically threatened us with bad reviews though. We think your review contains false statements, we disagree with it and will stand right. You have explicitly agreed to the terms of purchase, we have provided you with email copies of those terms back then. There is not a word there that it was "free". You have canceled your subscription just easily on December 2nd, provided "purchased by mistake" as a cancelation reason. So words "scam" and "steal" are not applicable to this case. Regards, Centrobill Team
Aj
So like accidentally bought one of a trans man. Thought I was getting a girl. Now I don’t want it anymore. How do I get a refund. I already ended my subscription
Michael C.
I had previously bought content from this site so my cc information was already on file. This is important to remember. I was just browsing the website on my phone and looking at an influencers page i tried to click the down arrow to see more information about her packages but accidentally clicked the subscribe to snapchat button that is placed right under it for whatever reason. Without any type if warning or verification of card info, if I actually wanted to buy, i was charged and fan centro said i put my cc info for a purchase so they couldn’t do anything, but my cc was already on there and there was no warnings that my account was about to be charged. Dont trust this website they will just steal your money
Response from CentrobillNov 17, 2019
Dear Michael, Please don't blame them, - FanCentro staff may not be always aware of how exactly the payment was processed. We try to make your experience using the websites and doing payments as seamless as possible. You made a mistake and clicked in the wrong place. However, you're still eligible for a refund if you apply through our self-cere website. Regards, Centrobill Team
Jason C.
Fancentro is such a scam. I wanted to do a free trial for a model just to see what it was all about, and I got charged the full amount for the service anyway, with no warning that I would be charged during the free trial. Not only that, but when I try to cancel the subscription, it doesn't even show up that I have one, despite me being charged for it. And anytime I email fancentro for a response, i get nothing. Do not trust this service. Now all I want is a refund, because I have very little money currently and I have no interest in continuing this service.
Response from CentrobillNov 11, 2019
Dear Jason, We do not charge for free trial subscriptions, but rather instruct customers' bank to reserve an amount on the card to confirm the availability of the funds. If the trial access canceled, funds are released automatically. Your case is different though - as per our information your payment didn't even go through. If there were some funds reserved at your card during the communication process between our bank and yours, your bank should have released them automatically. Regards, Centrobill Team