Central TransportReviews of centraltransport.com

I made a purchase on Ebay that had to be freight shipped from Georgia to Arizona. The vender used Central Transport. I had no experience with this company but the vender assured me they were reputable. I'm now in my 9th week waiting for my shipment. The real frustration is that my shipment arrived at their Phoenix service center over 3 weeks ago. That puts my shipment about 150 miles from my location. Each day for the past 3 weeks their tracking website says my shipment will arrive tomorrow. I have communicated with their customer service department over 20 times in the past 3 weeks by phone and email. Depending on who I communicate with I get different excuses for why I have not recieved my shipment. I have even talked with well meaning representatives who apologize for the incompetence of how my shipment has been handled and promise to make it a priority that it gets delivered in a day or two. But that never happens. So my shipment continues to sit in their services center waiting for what I am not sure. Their tracking website is a joke. Their customer service department is incompetent and has flat out lied to me over and over. Now I'm wondering what condition my shipment will be in after sitting around shipping warehouses for weeks. I will never use this company again and advise all others to avoid using their services. A follow up review may be necessary to report on the condition of my shipment if I ever receive it.

Worst company in the country. They called to set up a delivery appointment but never deliver next day they called again and I asked why they didn't deliver the previous day and they said "your pallets couldn't fit on the trailer so we have to reschedule and the next day the same thing happened & same explanation, this happens 4 times.

Would give zero stars if that was an option. This company is AWFUL. All calls are routed to Michigan so if your delivery is sitting at a Phoenix warehouse for 6 days, as ours was; you can forget speaking to someone local about getting a delivery time. I was on hold for at least an hour each day, listening to a looped message telling callers to use the website to track their delivery ONLY THE WEBSITE DOES NOT WORK. If you are patient enough to hold the line, they place you on hold (again) while they call the state your order is in and hope THAT warehouse answers the phone (they didn't in Phoenix; apparently they were always "on the dock"). We received daily emails saying our order is out for delivery, so several days taken off work to wait for this delivery that finally showed six days later. Floor tiles were shipped standing on their sides rather than flat (increasing chance of breakage) and driver had a pallet jack that didn't fit the pallet on the truck. So husband had to help manually unload 3,000 pounds of tiles. I DON'T UNDERSTAND WHY HOME DEPOT WOULD USE THIS PATHETIC, INCOMPETENT COMPANY! As a result, Home Depot has lost me as a customer forever, as they were also useless in assisting with securing this delivery. To both companies, I say this -- which of you wants to reimburse me for several days of missed work AND cancellation fees for the tile setter? SO DISGUSTED WITH CENTRAL TRANSPORT, AS APPARENTLY ARE DOZENS OF OTHER REVIEWERS. USE THIS COMPANY AT YOUR OWN PERIL.

Wort freight company on earth! Home depot shipped my mower on sept 28th. Three day transit time by their website. Been setting 90 miles from me since the 9th of Oct. it is now the 25th and still don't have it. Absolute nightmare!!!!!!

Worst company in the history of ever! (*****Update 2 weeks later, I still have not got delivery!!!***) They received my new HVAC at their terminal 5 days ago. I called to get an estimated delivery date/time and was told that it would go out the next day. I took off work awaiting their arrival but they never showed. Here we are 5 days later and three dates missed that they told me it would be. Now estimating two more days out. The lady told me "we cant guarantee delivery dates" I told her that is understandable but me taking off work based on them telling me it will be delivered tomorrow is getting ridiculous! And to beat all, they are only 2 hours away. Oh and the hold times are over 30 min when you call!

I have never dealt with a company like this. They are horrible. We ordered a pizza oven for a customer and expected it to be delivered on Sept 13th with a liftgate. They tried to deliver it without a liftgate. They kept putting off the delivery when the product is at their terminal. After being put on hold for over 30 mins I finally found out their liftgate is down and they don't know when it's going to be fixed. Meanwhile we were supposed to install the pizza oven tomorrow and they will not deliver it. Shipping was paid to this company for delivery and it isn't happening. DO NOT USE THIS COMPANY FOR DELIVERIES!!! If I could have left a 0 star I would have.

It's hard to describe how incompetent and careless this company is. The employee you call when they ruin or mix up pallets show you how little the company cares.

When we compared, Central Transport rates were always lower than the other carriers. I found out why. The first (and ONLY) time we used them, they lost our 1,000 pound pallet. Filed a claim and they only pay $.10/pound - less than the cost of scrap metal. Worst carrier ever!