CenterwellhomehealthReviews of centerwellhomehealth.com

First of all these people are being paid. They act like their doing you a favor. They tell you when their coming and hardly ever show up on time. They never call to say their going to be late, and sometimes they don't show up at all. They treat the elderly, and sick with no regard or respect. I intend on writing my senator and anyone else who will listen. Also calling them on their 24 hour line only gets you a recording telling you to call another # that gets you another recording. I strongly urge you to check around before trusting these people. I just cancelled them. I see their ads about all the things they do and its just not true. I'm not a complainer and I do understand things happen. But they've all got phones. Theirs no excuse for not calling. Be careful my friends who you trust with your Health Care,

First, the over the phone appointments are not reliable.They offer a day that I can be available, I write it on my calendar and the day of the appointment which was confirmed the day before, when I show up to the office I'm told that my appointment is not scheduled or not in the system. The problem is the incompetent employees that take the calls don't put it in the system. Read this, I take a medication on a daily basis, the doctor that is assigned to me, Karyn Harris goes on vacation days before my meds are about to run out and I requested a refill, they told me that I needed to make an appointment with a different doctor but if you see a different doctor I couldn't go back to the doctor that was assigned to me from the beginning any longer. The new doctor didn't want to refill my medicine which has been prescribed for over a year and made a referral for a psychiatrist, I take this particular medicine for insomnia and told the lady who I spoke with after a text sent to me by the doctor with a referral for a psychiatrist and told her I didn't need a psychiatrist just a refill, her answer was, that's the policy. Days later I cancelled the appointment of the psychiatrist and waited for Dr. Harris to arrive from her vacation. Called her office for a refill, lol and the lady that works at the Craig Rd Center Well Health told me, you don't have Dr Harris any longer. I told her I had cancelled the appointment with the doctor, she looks in the screen of her computer and said, oh that's right then she placed the refill request to Dr Harris and the next day the prescription was sent to my pharmacy. These policies they have don't make sense so I moved to intermountain health care which don't have these ridiculous rules. So you know, it will happen to you. Based on this experience I don't recommend this health provider to no one. Dr Harris,you are a good doctor which listens to the patients. Beginning in March 2025 I will no longer be a patient of yours and will move to Intermountain Health Care which I confirmed that they don't follow senseless policies of that kind. Thank you, Robert Rusk.

My wife was assigned to Center Well following a surgical infection. She needed to have the portable wound vac dressing changed 3 time a week. When center well finally showed up, on their schedule not ours, the nurse did not know how to apply the dressing. I had to show her. The wound vac stopped working one night about 2 am. I called center well and got a triage nurse who could not speak English. I had to diagnose the problem and fix it myself. We terminated that service. Later my wife needed PT. We were given a trainee therapist, who was very nice, but more interested in blood pressure than physical rehabilitation. She also violated my wife's privacy by contacting her primary care doctor after she was instructed not to do so. We terminated that service by notifying the therapist. But that's not all, her supervisor made multiple calls trying to reinstate the service. I finally gave the Center Well Office a call to make sure that they understood that they were fired. The receptionist would not let me terminate the service unless I spoke to a supervisor who was not available. You can't even fire the incompetent idiots. They are arrogant, inflexible and ignorant. I feel sorry for anyone assigned to them. Unfortunately, you have no say in the matter except to fire them.

I am senior on Medicare with a type one diabetic condition, and am working with my endocrinologist on getting the correct types (2) and dosage correctly. The order was called in to Centerwell and fortunately I set up my account to get my approval for anything being delivered. My Doctor wrote a script for two months. Centerwell filled it and carged me $105.00 for two months insulin. The problem is that you can only charge a max of $35.00 per month. I called them up and asked why so much and they responded we only fill three month orders. They were going to send me two months supply but charge me for a three months’ supply. As a side note, Insulin is never counted for a deductable. Additionally, I needed needles for insulin pens for a three month supply and was charged $30.00 per box. When I received the package, I looked up the same exact product in brand and “model” and found them for $5.00 per box with the shipping for boxes for a dollar each. Fortunately I sent the Centerwell order back with their RMA and awaiting a refund. I performed some research and found the CEO of Centerwell being a Doctor and a MBA. Obviously he only wants to focus on the MBA role Stay away from this organization

So unreal, blood pressure and diabetes preventive medicine several weeks late, every three months! I've called and talked with cs several times, they blame it on "missing" USPS says "pending" but I am told that it's "missing" and now have to wait 2 weeks and call back to file a new rx. Duh, I guess they are trying to make me go elsewhere.... From USPS Moving Through Network Processing at USPS Facility CORTE MADERA, CA 94925 January 13, 2025, 9:10 am Processing at USPS Facility CORTE MADERA, CA 94925 January 13, 2025, 7:40 am Departed USPS Facility PETALUMA, CA 94954 January 13, 2025, 5:15 am Arrived at USPS Regional Destination Facility NORTH BAY CA DISTRIBUTION CENTER January 13, 2025, 3:25 am Arrived at USPS Facility PETALUMA, CA 94954 January 13, 2025, 3:13 am Departed USPS Regional Facility SAN FRANCISCO CA DISTRIBUTION CENTER January 13, 2025, 1:36 am Arrived at USPS Regional Destination Facility SAN FRANCISCO CA DISTRIBUTION CENTER January 13, 2025, 12:44 am Accepted at USPS Regional Destination Facility SAN FRANCISCO CA DISTRIBUTION CENTER January 12, 2025, 11:29 pm Departed USPS Regional Facility PHOENIX AZ DISTRIBUTION CENTER January 10, 2025, 7:57 pm Pre-Shipment, USPS Awaiting Item January 10, 2025 REPLACEMENT RX Over a month off medicine Hide Tracking History

When they text or call me they call me Marco I am a female not a man. They scheduled me for 2 tests when I ask why these tests was ordered they would not tell me any information

This place is home to some of the most f*d up health care offerings I've ever experienced. I've had better rural, small town, services. Honestly, so far, the entire health care process in LaVergne, TN., has been dubious at best. However, re: Centerwell... First visit ended up being a day that the weather turned 5"-6" snow and still snowing. Called Centerwell because I got a "Are you going to be here" type message. I was reassured by the answering rep that, yes indeed, we are open. Get to the office, IT'S CLOSED! Called and was told, "Oh...due to weather, all our offices are closed'. First visit! Since, there have been wrong referrals, i.e., sent to a cardiologist instead of a vascular provider. Wasted trip and when cardio guy calls Centerwell, they freely admitted mistake. They'll ask me questions about past med services for which I have provided past med service information, including contact info, signed papers permitting contact, etc., i.e., I had to finally get med records myself from a service in GA. Today, I am trying to log in to the patient portal to see "new results" from recent tests. Cannot log in because no "CODE" is being provided for access. Not a big deal as there is nothing life threatening going on. Just more crap added to a growing list of crap. Mind you, as stated, health care here locally has been scary (don't even get me started on Premier Radiology...or being worn out with notices to "make an appointment" with eyecare folx only to be told that no openings were available for 3-4 months, etc...etc..), so it's apparently not limited to the Centerwell folx. Hell, the 1st med service I visited, with a constant, hacking cough, but more to establish health care as I was new to the area, gave me a pneumonia shot, said thank you very much, sent me on my way with zero physical observations. Two week later, after finally visiting a walk in clinic (who cared enough to send me for a chest xray), I discover that I actually have pneumonia. The only thing that keeps me going to CW is that I have to go somewhere. Also, I trust, and like, my personal care provider. FWIW, this is a personal view of the local, Smyrna, TN., Centerwell operations only! Other CW's may be better. Good luck!

Terrible service! Lazy nurses! The only thing they did was take blood pressure for my dad. They were also very rude. Would not recommend this company. Go with another company. We had great service with Admedis. My father was hospitalized 5 hrs after centerwell nurse came and said he looked great.