CenterwellhomehealthReviews of centerwellhomehealth.com

What goes wrong.... everything! Phone AI prompts for job, zip code, name, member ID put on hold to speak to representative who then asks all the same questions. English not primary language. Answers are from a script or because English is not primary, they cannot explain the answer, only repeat the reason for the screw up verbatim a 2nd time. They read what is entered into computer but don't understand what they are saying. I was on the phone for 30 minutes and still could not get my Rx filled. There is no communication if you put an Rx on hold. They simply fill it when they want. Don't communicate if there is an issue and just cancel the Rx. I will not use Humana for this reason. I will pay the extra $ to avoid this hassle. I firmly believe that this happens because people are on Medicare and they know they are locked in and do not care. Otherwise this company would be out of business.

I love my new doctor at CenterWell! She listens to my concerns and is professional and helpful about my overall plan. Dr. B really cares about her patients!

I am diabetic. They hold the prescription for my insulin. For two weeks I have been calling and getting the same runaround answers. I have done everything in my power to get my insulin from them, with negative results. I wouldn't recommend them even if it was for dying animals. Humana should reconsider using their services.

I saw Dr.MIs today for a colonoscopy. Such a pleasant experience. Great Doctor great staff. I was so very impressed at the Brownwood location. Thank you

Centerwell takes over practices amd doesn't let you know they've done that. Until you call your doctor and find out they only accept patients who are seniors but you have to have Medicare AND Medicaid. So I'm a senior citizen and can't see my doctor that I've gone to for the past 13 years.

Takes forever to refill a simple Rx. Tried website. Then automated phone system. Then agent. Over 30 mins AWFUL

Dr Hernandez is simply wonderful he is my best friend office manager Doris God bless you honey God bless everyone at the front desk the people that answer the phone calls thank you all you made life so good for me I enjoy going there

I wish I had read the reviews before going to this place. I felt that the receptionist was unnecessarily curt when speaking to me. I was ignored by one who acted as if I was a bother. I needed to have an ultrasound and had to call the place that does the ultrasound myself after they did not do anything to facilitate the appointment. When I responded to a message they sent the day I made the appointment saying I needed to make one, to tell them I could give them the appointment date, the person in the Referral Department did not make a note of the date but said "we're good" in an off-putting manner.