CenterPoint Energy is an American Fortune 500 electric and natural gas utility serving several markets in the American states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas.
CenterPoint Energy (centerpointenergy.com) has 69 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Ruben D.
Power outages are extremely frequent in my neighborhood. I’ve lived in the Houston area for over 43 years and never have had so many outages happening so much. Centerpoint needs to provide power in a more reliable way which if they buried their power lines would result in very very few outages. I don’t know how they handle all these outages but they’re not doing it right!
Brittany L.
I had to wait on the phone for over an hour so I could pay my bill because the website and the automated call center wasn’t working. After waiting an hour on the phone the older lady directed me back to the automated call service and I still haven’t been able to pay my bill.
Customer
Unacceptable customer service. Unacceptable to not take work orders for days at a time. To not allow workers to work for a system update is unacceptable.
Ethan H.
Second extended loss of power within a month. First was damage so that's at least reasonable even if it was for 4 days. The second was a false flag to shut-off our power. If we had not called and finally managed to speak with a human being we would have not known. After finding out we were incorrectly disconnected we had to pay a 40$ reconnect fee.
Alexander
An absolute garbage scow of a company. Phone reps are rude, patronizing and uninformed. You would think that a “customer service rep” would have some training on how to have an intelligent colloquy with over the phone but that is not the case. The field technicians are just as bad and to top it off I was passed by a CP pickup truck on the hwy going 15 mph over the posted speed limit while he was clearly on his cellphone. The meter is never recorded correctly and it would seem they do not care or plan to audit that complaint. All the complaints that I have reviewed online are very similar to this complaint which shows that no corrective measures take place. That speaks volumes to mismanagement and the fact the residential gas market lacks competition
flare the G.
Center point is greedy not everyone can afford the bills. It's bad enough my bill is 600 dollars a month now it's 1200.00 I can't afford that.
Tiffinie C.
Horrible customer service!
Katie J.
My furnace went out this week in sub zero temperatures. It took them 2 solid days to get out and fix it. My house was 46 degrees for 2 days! Day after it got fixed I of course had a pipe burst in my basement. Thousands of dollars of damage. Massive headache and expense. Wish so much I didn't trust them to help me when they left me hanging like that!!!! My real rating is in the negatives just like the temperature when they didn't fix my furnace!!!!
