CenterPoint EnergyReviews of centerpointenergy.com

Impt. Wheres the Meter Read: Indiana 3 hours away this property in IN called for service T/O on around Wed. March turned into battlet after making account included ypur ssn 12:15 call from Maria not paige jennifers suoervisor (working from home) phone 18124644500 b4 her cs jennifer located evansville (working from home). Lied Neither had no idea where meters located. Why ? service at Vectren stressful they never came out located meter ot left nasty ttags on the seniors door. Unprofessional.. Sat in truck read meters. What we paid for public in past. 2025 put it to DC looking fir waste, fraud Musks team will find it. Goodness gracious. Jk

I am a physician at the Michael E Debakey Veterans Affair Medical Center. I am the guardian, power of attorney, and caretaker for my 77yr old mother who has health issues and lives with me. I purchased a house in Manvel and moved it into it around Nov-Dec of 2024. My girlfriend transferred the water, garbage, electric, gas utilities under my name. She setup electronic billing and autopay so that we would not be bothered with paper bills. I am extremely busy treating military veterans and rarely have time to worry about things such as bills. On Friday 2/28/2025, my gas was abruptly disconnected. To our knowledge, we have no outstanding dues. We have absolutely no notices of outstanding dues or disconnection notice. 1. As a result of gas disconnection I have no hot water in my house, causing extreme difficulties for a vulnerable person, my mother. 2. I called Centerpoint Energy Saturday (3/1/2025) morning and was told that my connection was disconnected due to non-payment of dues! However, there was no way to make a payment and get the connection reinstated - Centerpoint offices are closed over the weekend 3. This is a highly depraved and malevolent act by Centerpoint Energy - a. Absolutely no statement, notification, warning delivered by email, USPS mail, or other forms of commonly accepted communication methods. b. Disconnecting an energy supply in winter c. Disconnecting a critical utility just before the weekend with intent to harm, knowing fully well that the customer will have no recourse for the next 2-3 days. d. Putting a vulnerable senior citizen in danger We have truly become a society run by greed and avarice, enabled by laws enacted by politicians who are only concerned about corporations and re-election donations by the latter. The lack of humanity and civility is at levels of depravity increasing by the day.

I called due to gas leak. They pulled my meter until I got it fixed. Once fixed they refused to come put it back on after it was green tagged. After 2 days of them lying and saying they had been to my house but I wasnt home. I have a ring doorbell. I was home and had to take the full day off waiting. That evening I said miss I have been here waiting on something that should have taken no more than 30 minutes. The next morning I spoke with supervisor which said our guy is in your yard now. Isaid maam I am home looking out the window and no one is in my yard. She refused to believe me. Later that night I decided to call in another gas leak to get the guy to the correct address that he had just days before removed the gas meter from. I missed work and was stressed to the hills. I didn't even get an apology they just said oh well. I would be great if they had dependable trustworthy people but they don't. They will lie and then accuse you of lying.

I dont know what's going on with this company but my granny bill had got higher this month then any other month how I went from paying 22.00 to 25.00 then it jumped up to 35 something dollars last month then this month in January my bill is 65something dollars yall need to get it together it's already hard for people out here to fight to pay there bills this is not right we are paying customers and getting treated so unfair this is sick

I needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on it's way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.

My wife did a service transfer on Thursday. Stated the house gas was still on. I told her I didn't think so due to I noticed the appliances were not working. She said to double check and if not they would do an emergency connection on Friday. Thursday night came and still nothing was working so we called it in the next day. We asked for a 30 minute call ahead. The tech called at 2:26 and left after speaking with us and us stating we was on the way to the location. He left, and also stated he arrived at 2:03 which was incorrect. So we called it back in. The guy then guaranteed someone would then come back out. No one showed. I called back same day and spoke with a manager. She guaranteed she would get someone out there that night, no one showed. Now my family are stuck in a home with no heat. Had you said the you could not connect that day we would have made other arrangements not to be in this cold. If it was just me fine, but you have put my kids in the cold and now we are trying to work something out. Don't lie about what your doing.

Haven't been sent a bill in months and they don't answer the phone. Centerpoint should be abolished.

My service was disconnected two days ago with zero notice and no one can tell me why!! I just moved into my apartment and my first bill isn't even due yet. For two days I've been told someone would be out to see what the problem was but they knew all along my service was disconnected even though there was no reason for it. They're just marroons and they probably disconnected the wrong unit. We'll see how many times I have to call these fools tomorrow.