Cenlar FSBReviews of cenlar.com

If you have any control of where you loan gets sold to ask that it NOT BE Cenlar. First their customer service is substandard and no one seems to know what they are doing. Special fees for HELOC loans are not payable online or on phone, you must write a separate check or money order and mail in. AND when you payoff the loan, they take 60+ days to update your credit report or even close the loan out. I actually believe that toddlers could do a better job. Its really sad that they have you in a position where you are helpless. If I could give a zero rating I would.

If I had known FIRSTRUST was handing this loan off, especially to CENLAR, I would have ran. CENLAR has, in two months: (a) never returned a call (b) held MY funds in suspense without telling me (c) lost payments sent certified mail (d) taken over a week to post a payment (e) given contradictory answers (f) disconnected calls I would not finance a tree house involving them...

This is NO surprise that this company doesn’t have any stars higher than 2! Worst mortgage company ever! With every call it’s a different answer!!! Sick and tired of giving them my money! I can’t change companies fast enough!!!

I have been trying to simply apply for a partial claim since April. I have called in/ been called no less than 20 times. As of August 1st they still have not been able to process it correctly. I am calling the regulatory bureaus because their actions are now bordering on criminal.

My mortgage was fine until CENLAR had the nerve to raise our payments because of the crappy escrow increase. There's not much of anything in Northern Collin County for them to raise our mortgage up like that. They have lost my respect, trust and business. I wouldn't refinance with them if they were Plan Z!!

Do not do business with these people !! I got ripped off !! I deferred payments on my VA mortgage under the Cares Act. Cenlar accepted a 3 month deferral. After 3 months they demanded full payment of the deferred payments. They then filed a negative comment on my credit report with the credit reporting agencies - resulting in me loosing 8 points on my credit score. This is not right and flies in the face of the spirit and intent of the Cares Act. If you need a mortgage servicer - my advice is to look for a different company !!

For more than a week i am trying to get in touch with them to see if they can send me a mortgage note. Over phone, I cant reach them, their customer service is broken. Over chat every day they tell you a story but you don't get the document.

Cenlar administers our HELOC (thanks for selling us out, Citibank). They gave us a payoff amount- this was for over $340,000- in September. It had to be wired, of course, so we went to our bank and paid a ridiculous fee and thought we were done with Cenlar. We noticed that Cenlar still showed an unpaid balance- a little less than $200, and unpaid interest of a little over $200, so we called to dispute this. Cenlar sent us a letter dated 10/10/20 acknowledging this, advising that they'd work to resolve it, and that they will continue to follow up until there was resolution to our request. From that date until today, Cenlar never again contacted us regarding our dispute. We, on the other hand, contacted Cenlar repeatedly to follow up. I called them 12 times, totaling 355 minutes of MY time, trying to resolve a dispute that Cenlar vowed to "work towards resolving." We then realized that a $25 late charge as well as an additional unexplained $50 fee was added to our account (we had just paid the $100 annual fee one month earlier and NO ONE from Cenlar could explain the $50 charge). I was told that both fees would be removed because of the underlying issue. I consistently asked to speak with a supervisor. A couple of times, I was placed on hold and would then be disconnected. A couple of times, I was told that a supervisor would call me back. No supervisor or anyone else from Cenlar ever called us back. Because I didn't want this to affect our credit, I tried making the payments that we were disputing online and by phone, but was not allowed to. We finally paid everything in full by wire transfer as required by Cenlar (at an additional cost through our bank). The icing on the cake- Cenlar reported a late payment to the 3 credit bureaus, resulting in negative credit for us, at a time we are trying to refinance our mortgage. There goes 30 years of hard work building up our credit, paying all of our bills on time. I just filed a complaint with the BBB and I'm researching where I can file additional complaints- Federal Reserve, Federal Trade Commission, the Consumer Financial Protection Bureau, the New York State Department of Financial Services. It's not like we even chose to do business with these crooks, but if you DO have a choice, whatever you do, do NOT use Cenlar.