Cenlar FSBReviews of cenlar.com

Worst Mortgage Servicing outfit in the United States, possibly the planet! No wonder they are operating under a consent decree from the Comptroller of the Currency! If the entity that provided your mortgage sells it or places it for serving with Cenlar, dump your mortgage and never do business with the entity that sold or placed it with these incompetent individuals! In addition to constantly providing inaccurate information, misapplying payments and horrible customer service, it has been three months since I paid off my mortgage and these crooks have still not refunded the escrow account amounts they agree they owe! Stay Far Away from this Not BBB Accredited entity repeatedly in trouble with Regulators!!

This is the absolute WORST company to work with. I paid the entire loan in full and they continued to charge for annual fees saying they never received loan closure letter. Then, when I attempted to close the loan after being denied to remove the annual charge they mysteriously charged me for additional charges on the original loan closure. They are CROOKS and should be shut down.

Absolutely the worst loan administration ever! Do not use them. They took 9 months to provide paperwork for my home sale. Hundreds of calls and emails ignored. Maybe once every 3 months someone will respond to you.

Horrible Horrible Horrible mortgage company, I received a phone call from this company and the gentleman told me I was a broke B**** using profanity and laughing!!!! How can I mortgage dare alll this kind of behavior!!!!!!!!

It's like Cellar wants to be deliberately difficult to use. And I blame Ally for this as well. Everything related to my home loan is "Ally" but when I go to Ally, they have nothing on their website, but tell me to go to Cellar, which is even more incompetent and obtuse.

Cenlar: Run Away. Quickly. Folks, I have had many mortgages and they were all fine on my past 6-7 homes. But Cenlar is abhorrent and should frankly be shut down. At every stage, they hike up interest rates (read the fine print!), tack on fees, and make it virtually impossible to close your account. "We don't take pay-off checks. We don't take pay-off ACH transfers." They do not provide full pay-off instructions because they don't want you to pay your loan off. If I was an attorney, or rich enough to afford one, Class Action lawsuit. My biggest mistake? Not reading the other reviews here before working with Cenlar. Don't make my mistake.

They are horrible! I paid down my account and they then charged me for a payoff. I never asked for a payoff and they still have not refunded my money. Where do you file that they are literally stealing money?

The worst customer service Ever