Celluma Light TherapyReviews of celluma.com

Very disappointing experience and poor customer service I had a very disappointing experience with this company. The delivery process took an unreasonably long time and required repeated follow-up, including multiple phone calls, which was both unnecessary and disruptive. When the device finally arrived, the packaging was already in poor condition. I requested a return on the same day of delivery. Despite this, the process that followed was extremely slow, with long delays in responses and a lack of clear communication. I was also asked to pay additional return fees that were not clearly stated at the time of purchase, which I found misleading and unprofessional. Even after returning the device, I experienced further delays and had to continue chasing for updates regarding my refund, with limited response from the company. Overall, the handling of this situation has been far below the standard I would expect, particularly as a business customer. The level of service and communication has been very disappointing. I would not recommend based on this experience.

I purchased the Celluma Pro and used the anti aging setting, After about 6 weeks I noticed a significant amount of new facial hair growth!! I did some research and discovered this can be a side effect. I definitely should have been told about this! If I had I NEVER would have purchased it. A complete waste of $2000!!!!

Terrible customer service. Rigid unfriendly and unprofessional.

Celluma is a scam. You pay a fortune for the devices claiming they are medical grade and they do absolutely NOTHING. And they do not accept returns on open products.

I purchased the Celluma pro, doesn't pulse, actually this thing doesn't work at all and you can't return it.. Dont buy!

For London delivery Celluma check unique skin reviews before you order as it goes through them . You will understand then.

Terrible company to do business with, will try to charge you return fee, then charge you a "restocking" fee of 10-20% like they're some scam mail order company from 1999. Do not buy from this company. There're so many good red light devices now from Amazon's BestToool to Lightpathled which has pulsating red lights, do not buy from this celluma, such a headache to deal with and not at all customer-centered.