CellaraidersReviews of cellaraiders.com

This was my first time buying from CellarRaiders. Digging through the website and making the purchase was easy but the shipping process was vague and questionable. I went to check out and there was no shipping charges but just a message that I would be contacted about shipping arrangements- which was a yellow flag as I usually like to know my final costs upfront when buying online. That's the norm with most online shopping. I was never formally contacted, but a couple days later, I received a $19 additional charge to my credit card and then immediately an email from FedEx informing me of a shipment that would require a signature. I put 2 and 2 together and assumed that was their way of contacting me about shipping arrangements. I'm not mad, but it was confusing and seems like the shipping charges could be noted upfront and integrated into the purchase process in checkout. I mean, even eBay sellers let you know your shipping costs upfront and it's part of the fees noted in checkout. Other than that, the wine was shipped quickly and arrived safely and well packed for its cross-country journey. I'll be back but I hope that next time the shipping charges are stated before or during checkout.

First experience. Delivery was delayed. One (out of 2) bottle was the wrong one. They were going out for the weekend when I called with the problem on Friday so we postponed finding a solution for the next Monday. Ended up getting a reimbursement for the difference in price between the wrong bottle I received and the one I got. For a first experience buying 2 bottles of Chevalier Montrachet for over $1200. Pretty disapointing.

was not specific on delivery cost, arbitrarily charged my cc without consent

Cellarraiders has some interesting wines available that are hard to find elsewhere. However, I just paid $26 for shipping of three bottles to the West Coast. I think that's ridiculous and will really limit my future purchases.

Wine went to home address rather than business address should always go to business address

issue filling request even tho advertised in stock. caveat emptor - bottles i received were shot.

Everything shipped correctly, but other merchants of fine wine indicate fill levels on older bottlings. I received some bottles with disappointingly low fills and correspondingly low quality. I will continue to buy from Cellaraiders but nothing with any significant age until and unless they begin to indicate fill levels.

I've used Cellarider from Italy to send a gift in USA: delivery on time and the requested note has been added to the box. I've appreciated the emails I've received to inform me on the status of the delivery. I would have appreciated more transparency in shipping costs: they don't appears at the ordering and they are applied later without consensus. But they are fair enough, anyway. 3-star rating for this reason, otherwise I would give it 5 stars.