CellairisReviews of cellairis.com

Absolutely thrilled with my purchase from this store! I got an iPhone for my nephew and he's loving it. The phone was fully unlocked, which made it easy for him to use with any carrier. Great service and quality products

West Phoenix store is CLOSED. looks permanently gone

I visited the store located inside Walmart in Ormond Beach at 1521 W Granada Blvd, Ormond Beach, FL 32174, United States. Great and fast customer service, went to store to replacing a tablet screen ,in and out with a $ 5,00 off coupon.

This company is a ripoff. My wife and I purchased a contract that was to last multiple years with them that would have our phone cases replaced as needed. We paid in advance only to have cellairis state that they would no longer carry our specific model of cases (8+). When my wife was informed of this, she then proceeded to ask for a refund on the balance of the contract they would no longer provide service for, they responded in a very rude tone of voice stating “we don’t give refunds”. This battle went back and forth for over 8 months with us always receiving the same response, basically saying ‘we’re out of luck’. We therefore ended up paying (in advance) for a contract this company refused to honor or provide service for. This company is a scam. They have the most horrible customer service of just about any company we have ever dealt with!!! Do not use them.

I brought my IPad into their store and, there were two nice and amazing people named Heather and Rottman. Within 30 seconds they had removed the tip of the charger that was stuck into my IPad. This experience was the best one yet.

Went to Cellaris location on Windward Parkway in Alpharetta GA to get battery replaced in an Ipad that losing its charge quickly. Called and got quote and asked what process was - they indicated the battery was not in stock and had to be ordered. Went in location to pay for battery as they indicated it would be a few days. This is my 94 year old Aunts form of entertainment so I kept the Ipad as it was functional and planned to drop off at a later time. When dropping off the Ipad, they asked if I knew the passcode and I offered to call and get - they responded "that's OK" indicating it was not needed. They asked then if I was aware the screen would have to be removed to replace the battery and if cracked during this process I would be responsible. It would have been nice to have this information before I paid for the service earlier, but I rolled the dice. Received call a couple days later that the Ipad was ready and went in to pick the unit up- no cracked screen! Dropped Ipad off with Aunt only to find out screen was not working as the screen had dead spots. OK - it happens...Right, just take back and they can look at? Took unit back and they said any repairs were on me. I indicated the risk explained to me was around screen cracking during screen removal. I asked for the manager and he preceded to lecture me with an attitude on how this could have been an existing issue with the unit. Really? This is where this is going? I then inquired to ask what the protocol was when a device is brought in and how they test the unit. Manager opened up his magic white binder to let me know unit was DOA when brought in. I asked why would you have not plugged it in as it was only a battery issue? Manager responded that it was DOA did not have the code therefore testing was not done. 3 visits to location and receive 3 different stories as far as what the risks were around the battery installation and the screen. Basically any issue past the initial fix is on the customer and everything becomes my word against their word situation. I have socks older than the people - Zero customer service and focus on the customer.

I brought my tablet in for a broken screen to the Woodstock Georgia location. Ash was very knowledgeable and trustworthy. My screen was replaced in a timely manner. I would give six stars if possible. Kudos!

Great customer service. super friendly and helpful. Highly recommended for all cellular device repairs!! Quick turnaround time as well.