CelestronReviews of celestron.com

I recently bought a Nexstar 130 SLT telescope. This is apparently an older model, but still being sold new. Opened the box to find that the latest operating system listed on the supplied software CD ROMs is Windows 2000! I did eventually manage to get the software loaded in compatibility mode, only to find that it doesn't recognise the more modern Nexstar+ Hand Controller. There is no obvious link to updated software on Celestron's website. Only after trawling through similar complaints online did I find a link to a Beta-version firmware updater that actually worked. Poor show Celestron - surely you could supply in-the-box software, or a web link thereto, that isn't at least 20 years out of date? The telescope itself seems of reasonable optical quality, but overcast nights have prevented me from testing its star-locating and tracking ability yet.

18 months ago I bought a Evolution 6 Telescope. All good so far. 6 months later I added a sky sense camera to aid alignment. No matter where I used it the alignment almost always failed to work. I eventually got it working but had trouble focussing using the focus knob. So, I invested in a focus motor. I was told that Would be able to use the scope, the sky sense and the focus motor via my tablet using the sky portal. Once I managed to get it working, before the focus motor control tabs disappeared from my sky portal page. I contacted Celestron customer service who suggested I download the CMI firmwear update. I tried, oh how I tried!! It would download but my MacBook (important point) would allow me to open the files stat that it could not establish whether this programme carried a virus. I emailed customer support at Celestron UK only to be told the firmwear manager only runs on windows not on Mac book or other Apple products. This raised two questions. 1. It is no longer 1995 where Apple products were only available to the rich. 2. Why doesn't Celestron write a version of the CFM for Safari? This is 2025 and I have to get hold of a further device using this second rate operating system to update equipment less than two years old that IMHO should have the latest firmware installed. Celestron suggested I reinstall everything. I did , nothing changed

Bought a motor drive for a cool price of £159, got it out, controller broken out the box. OK must've been unlucky, bought another one returned the last one, wait a week. It has the exact same issue! The quality control for something of this price is completely unacceptable.

Poor quality, easily fall apart, do not buy.

En mi experiencia son productos excelentes mientras funcionan, pero con una durabilidad/fiabilidad nefasta. Un telescopio lo tuve que cambiar en garantía porque se le estropeó el motor en tres meses, con un uso mínimo. El módulo wifi emitía una señal muy debil, pero a los dos-tres meses de uso dejó de funcionar. El sistema de alineción automático StarSense era maravilloso, funcionaba extraordinariamente bien…durante un año, en que dejó de funcionar. Son productos caros, muy buenos de calidad mientras funcionan, pero se estropean mucho.

Bought a red dot starfinder from Amazon which doesn’t work. Checked battery etc and still not working. Asked Amazon for a replacement and they pointed me to celestron tech support who replied to my first email and said they were passing it onto the UK team who would be in touch. Never heard from them again despite a number of emails asking for an update. Worst customer service I’ve ever come across and I certainly won’t be buying any more products from them 😡

I paid hundreds of dollars for a celestron skyscout personal planetarium. I find out a few days after buying this thing that celestron ceased all factory updates for this device back in 2015, rendering the entire device completely useless. Multitudes of other people who purchased this super expensive machine now have a 300 dollar paperweight as well. It's utterly inconceivable that a company would market such a sophisticated and expensive machine then totally walk away from any further support. Celestron hung us all out to dry on this complete waste of money and a class action lawsuit should be filed over this. This total disregard for basic customer service is reprehensible on every possible level imagineable. I will never ever again spend another nickel with this poor excuse of a company. I should have taken the money i threw away on this worthless product and donated it to charity, at least there would then be some justification for my now empty pockets. I literally cannot sell this skyscout for any amount of money because celestron allowed these devices to be of no further use to anyone who is unfortunate enough(like me!) to own one. This company clearly illustrates total negligence at it's finest!

Terrible customer service, purchased Celestron Outland X 10x42 Binoculars, missing strap piece. They are unable to provide a replacement part. Just getting a runaround from their customer service team. Do not buy their products if you need any assistance. JFQ-784-29561