CelerypetsReviews of celerypets.com

Cheap plastic rubbish sent from China, not as described on ads. They don't respond to refund and return requests. Avoid.

I found Celery Pets on Facebook. I ord red a steam brush for my cats based on the ad. Do yourself a favor and don't purchase the product. It so small, flimsy and doesn't heat the water as it appears in the ad. The product probably cost under a $1 to make. So disappointed.

Bad customer service.Package is not delivered and delivery company DHL tells to solve it via the seller, stating they should already have coverage for these cases. Celerypets puts it into circles and tell me to solve it via the courier. This is not acceptable. I don't recommend this website to anyone.

I was really excited to try Celery Pets for my cat, who sheds a lot. I placed an order with high hopes for the product, but unfortunately, my experience has been very disappointing. I never received my order, despite it being confirmed. I reached out to customer support via email for assistance but received no response. After following up on the issue, I finally received a reply directing me to contact USPS directly. However, the USPS team was also unresponsive, leaving me with no resolution. It’s extremely frustrating, especially after paying for a product I never received. I had hoped for better communication and support from Celery Pets, and sadly, my experience has been far from what I expected. I would have appreciated a more proactive approach to resolve this issue.

Ordered a speedy tail 2.0 and got a cheap knock off instead. No response to email a week later. I should have checked trustpilot before ordering but thought they were a legitimate pet store.

I bought a set of worm toys with the cats . It took ages to arrive, when I open the small parcel, the wrong toys had been sent! On the plus side, the cats like the bouncy balls with feathers! Not too sure my neighbours below do….

Terrible service! They took my money and never bothered to send the product. They kept telling me I could track which I couldn’t. Terrible customer service and I can’t seem to get my money back.

Wish I had read these reviews before purchasing. Ordered a cat toy (interactive ball) and it arrived broken. It also took over a month to arrive. Shambolic - do not order from them!!!