CelerypetsReviews of celerypets.com

if I could leave less than one star I would. DO NOT USE this company. It took over a month to deliver a toy that is twenty times cheaper on TEMU. The toy broke within days. I have been complaining and asking for a refund for over six weeks. Communication is appalling, they rarely reply and CBA. I'm now handing this over to my credit card company to pursue these bandits.

Scammers with automated responses and never received my product. They should be shut down from any advertisements and doing business. Ordered two toys for my daughter’s cat almost three months ago. Pathetic

Never recd product. It’s been over a month scammers

Ordered 2 sisal cat chairs. No instructions, have emailed 3 times, no response. I wish I would have read the reviews first!! DO NOT ORDER FROM THIS COMPANY!!!!!

Order never arrived, no communication from the seller at all, Shopify won't help. Scam.

I received the chair I ordered. There were no instructions on how to assemble it. Lots of parts to put together. I wrote to Celerypets twice and have not heard back from them. Terrible customer service. Do not buy their products. I am going to throw the chair pieces out.

Dreadful cheap and nasty item received in a battered box and broken .. it was supposed to be the cat brush with steam .. complete rip off .. had to send photos of the product when I asked for a refund .. now they have offered me $10 as compensation. .. not much then in ££ .. I said yes coz it was better than nothing .. but yet another email asking if I’m sure I want to accept this ?? Let’s see if it ever arrives in my bank account ..

I never received my order: the flopping lobster. Sent two emails through PayPal- no answer. PayPal has not helped. Ordered in February 2025. Only a 25.00+ total so should have been under the minimum for duty and was a pre-tariff order. PayPal must not want to take the hit🙁