Kathy A.
CEDR is a good baseline service to help …
CEDR is a good baseline service to help cover the basics. However, it should be noted that they (1) do not guarantee their work (i.e. Employee Handbooks; and (2) they are not easy to reach when help is needed (partially due to the time difference, and partially due to their system). The communication can seem slow and not efficient. When I've mentioned this to their staff members, a few have been "snarky" in their replies, and more or less told me to "take a number" . . . . Not appreciated, I can assure you.
Response from CEDR SolutionsDec 21, 2017
Thank you very much for the feedback, Kathy. We truly appreciate the opportunity to improve our communications and systems so that we can better meet your needs. We actually do promise our members a response back within 1 business day, and also guarantee satisfaction with our handbooks. This has been our policy since our company’s inception. However, Human Resources is not an exact science, and requires weighing risks and options against human interactions. As a result, we join other professional service providers in that we cannot guarantee our guidance on specific employee issues. We empower our members by providing practical solutions and the benefit of our expertise. We also have added additional hours to our Solution Center in the last year to further accommodate our East Coast members, and are always looking for ways to improve our ability to connect with members in a timely way. Thank you again for the opportunity to improve and to serve you better!