CE BrokerReviews of cebroker.com

Response from CE BrokerMay 7, 2026

We're really sorry to hear this happened, we know how stressful it is when your license renewal is on the line. CE credits showing in the wrong category or missing from your transcript is something we want to fix right away. There are a few things that can cause this (provider reporting timelines, course approval status, or how credits were self-reported), and our support team can dig into the specifics of your account to get it sorted. We will request more information from you so we can review your account and follow up directly. In the meantime, please reach out to us at [email protected]. The sooner we hear from you, the sooner we can help get your transcript accurate before your renewal deadline.

Response from CE BrokerMay 7, 2026

We appreciate you sharing this honestly, and we're sorry the experience felt that way. You're right that it should always be clear what you need, what you've completed, and what's optional. That transparency is something we take seriously and are actively working to improve. We also want to make sure upgrade prompts never feel coercive, our Basic plan is designed to cover essential CE tracking at no cost. As for requirements appearing after your courses showed as complete, that's not the experience we want for you and we'd like to look into what happened. We’ll be reaching out to request more details so we can look into your account and follow up with you directly to get this resolved. In the meantime, you can always contact us at [email protected] for immediate assistance.

Response from CE BrokerApr 20, 2026

Thank you for sharing your experience. We take your privacy and financial security very seriously. All payments are processed through our secure payment system powered by Stripe. For additional transparency, you can review Stripe’s privacy policy here: https://stripe.com/privacy. We’d also be happy to have our team take a closer look at your account. We will request more information, and someone from our team will reach out to assist you further.

Response from CE BrokerApr 3, 2026

Thank you for sharing your experience, and we apologize for the frustration. We take account accuracy and customer support seriously at CE Broker, and we want to help resolve this. CE Broker account names are synced directly from your regulatory entity's records. We recommend checking your regulatory entity's website to confirm your name is displayed correctly there. If your name is correct on the regulatory entity's site but incorrect in CE Broker, our technical support team can update it for you. If the name has not yet been updated with your regulatory entity, any correction we make in CE Broker would revert once we receive a refreshed license file. You can learn more about this process in our support article: https://help.cebroker.com/hc/en-us/articles/15226551200788-Changing-your-Name-in-CE-Broker The nursing license appearing on your account when you are not a nurse is a concern, and we want to prioritize getting that corrected. We will request more information so that we can locate your ticket and resolve both the name issue and the incorrect license on your account as quickly as possible. Thank you.

Response from CE BrokerMar 24, 2026

Hi Billy, I'm sorry to hear your experience hasn't met the standard we hold ourselves to. We know that when a service is required by your state, it's especially important that it works smoothly for you, and we fell short here. I will request more information, but please reach out to us: https://help.cebroker.com/hc/en-us/requests/new so we can look into the issues you mentioned. We appreciate you taking the time to share this feedback and look forward to making it right.

Response from CE BrokerMar 18, 2026

Hi Moneka, I’m sorry to hear that your experience with the Concierge Service has fallen below your and our expectations. Our top priority is to ensure you're getting the full benefit of the service. We would love the opportunity to make this right and ensure everything is back on track. I will request more information from you so that we can get you taken care of. We appreciate your feedback and hope to show you the level of service we're known for.

Response from CE BrokerMar 16, 2026

Hi Generation Zehavit, Thank you for sharing your feedback with us. With a paid account, you have access to contact us via phone calls but we are also available on chat and email. We have support available Monday - Friday, 8 am - 8 pm EST. If you are looking to get in touch with our team, you can contact us here: https://help.cebroker.com/hc/en-us/requests/new

Response from CE BrokerMar 16, 2026

Hi PB, Thank you for sharing your feedback with us. Our phone number is available within the application for paid users, but you can always chat or email us by contacting us here: https://help.cebroker.com/hc/en-us/requests/new.