CE Broker is the official continuing education tracking system trusted by regulating entities across the US, including the Florida Department of Health, South Carolina Department of Labor, the DC and Georgia Boards of Nursing, and the Michigan Electric...
CE Broker (cebroker.com) has 42 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Also known as
cebroker.com
Website
cebroker.com
Category
Education Services
Location
Jacksonville, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am a professional and a ce provider. I have two different acctounts for that reason. I tried to log into my ce provider account to update some information about a course I want to teach, but the account is gone. It was there in February. If I log in with my provider email, the system says it can't find me. If I use my license number, it takes me to my professional account, but no way to access my provider account. I have tried for days to call, email and "chat", but they won't respond. This company sounds ok on the surface, but the truth is they add a layer of difficulty that just isn't needed. I know they company won't read this, but to others I say, have as little contact as possible.
Response from CE BrokerJul 1, 2026
We're truly sorry to hear this, and we understand how much is at stake when your provider account is tied to your ability to teach. Not being able to reach our team after days of calls, emails, and chats is not the standard we hold ourselves to, and we want the opportunity to make this right.
We'd like to locate your provider account and follow up with you directly. I will request more information from you via TrustPilot, but in the meantime please reach out at [email protected] or submit a request at https://help.cebroker.com/hc/en-us/requests/new, and we'll prioritize your case.
SR
Sathya R.
Not recognizing required CME
I have completed the required CME for medical license renewal, but the website still says I have not met the renewal requirements. Such a scam. Emailed a bunch. It's all AI and automatic chats.
Response from CE BrokerJun 23, 2026
Hi there, thank you for sharing your feedback with us. We will request more information so we can locate your previous outreach and follow up with you directly. In the meantime, you can also submit a request to our support team here: https://help.cebroker.com/hc/en-us/requests/new and we will prioritize your case.
Thank you.
IG
Ilya G.
CE Broker should be ashamed
The platform was unable to validate my license despite multiple attempts yet my other state license is clearly shown on the dashboard. Customer service is nonexistent. The State Board directly apologized, acknolwedged my licensure, and indicated that there was nothing they could do. The AI assistant twice stated that it was "working on my inquiry," yet my issue is still not resolved.
Despite multiple follow-ups to ensure the timely renewal of my professional credentials, resolving customer issues does not appear to be a priority for CE Broker.
To all State Boards considering this platform: please AVOID it at all costs. Professionals should not have to risk their license renewal because of an ineffective support system and unresolved technical issues.
Look at all the 1-star reviews, this platform should be taken down! Should be ashamed of yourself!
Response from CE BrokerJun 23, 2026
Hi there, we're truly sorry to hear this, and we understand how concerning it is when one of your licenses validates correctly but another does not. That is not the experience we want for any professional.
We also hear you on the support experience. Receiving "working on your inquiry" without an actual resolution falls well below the standard we hold ourselves to, and we appreciate you flagging it.
We will request more information so we can locate your case, escalate it to our technical team, and follow up with you directly. You can also reach us at [email protected] or submit a request here: https://help.cebroker.com/hc/en-us/requests/new
Thank you for taking the time to share this. We want to make it right.
LR
Latitia R.
disappointed that my licensing board…
disappointed that my licensing board has began using this site. Customer service is poor and they want you to pay so they leave you in limbo while your license has expired. Disappointed and hope that TX considers other options. the clients of licensed individuals are the ones who will be impacted as their providers are left hanging
Response from CE BrokerJun 1, 2026
Hi there,
Thank you for sharing your concerns. I understand how stressful it is to have your license status feel uncertain, and I'm sorry your experience hasn't been a positive one.
CE Broker offers a free Basic account that allows you to track and report CE to your Texas licensing board at no cost, paid tiers are optional and not required to maintain compliance.
I'll be reaching out to request more information so we can review your account directly. You can also reach our support team at [email protected] for immediate assistance.
LC
Lisa C.
I would give this site zero stars if…
I would give this site zero stars if allowed. It is required by my state’s licensing board yet it does not recognize my renewal. I have submitted the renewal information to them twice, sent numerous emails and sat on hold with customer service for an hour until it automatically just hangs up after that amount of time. I renewed in March 2026. It’s been two months and this site still cannot get my license uploaded. CE Broker is garbage and customer service is non existent. Oh, and I pay for an upgraded plan. Total waste of money on a year subscription since I haven’t been able use it for months now!!!! I hope the state recognizes this and finds a better company to track CEUs in the future.
Response from CE BrokerJun 1, 2026
I'm sorry to hear about your experience and want to help get this resolved. The issues you're describing, courses showing outside your cycle and trouble reporting credits, are things we can investigate directly.
I'll be reaching out to request more information so we can take a closer look at your account and make this right. In the meantime, you can also email [email protected] and our team will assist you.
— CE Broker
CF
Colleen F.
This company NEVER answers the customer…
This company NEVER answers the customer service phone line, NEVER replies to emails with content in response to questions or concerns.
I have never dealt with a professional healthcare support company as poor as CE Broker for customer service.
Response from CE BrokerMay 26, 2026
Thank you for sharing this, and we're sorry your experience with our customer support has fallen so far below expectations. Being unable to reach our team when you have a question or concern is not the standard we hold ourselves to, and we want the opportunity to make this right.
We will request more information so we can locate your previous outreach and follow up with you directly. In the meantime, you can also submit a request to our support team here: https://help.cebroker.com/hc/en-us/requests/new and we will prioritize your case.
We appreciate you taking the time to share this feedback and look forward to making it right.
Thank you.
HG
Hailey G.
Faulty and extremely frustrating
My experience with CE Broker has been extremely frustrating and disappointing. Their customer service has been unresponsive, unhelpful, and incredibly slow when dealing with serious licensing issues.
Not only was my name listed incorrectly in their system, but my professional license information was also entered inaccurately. These are not minor clerical errors — they directly impact professional compliance and create unnecessary stress for healthcare professionals who rely on accurate reporting. All I am trying to do is turn in my CEUs, and they are making that impossible. If this is not fixed I will lose my license, and I am extremely concerned.
What is most concerning is the amount of time it has taken to correct these mistakes. Despite multiple calls (you cannot even talk to a person), emails, and follow-ups, the issues dragged on for weeks with little communication or accountability. Each interaction felt like starting over with a new representative who had no understanding of the ongoing problem.
For a company responsible for managing important professional licensing records, I expected far greater accuracy, urgency, and professionalism. Instead, I experienced delays, poor communication, and a complete lack of customer support.
I strongly encourage CE Broker to improve their quality control and customer service processes because professionals should not have to spend weeks fixing errors they did not create.I need this fixed ASAP.
Response from CE BrokerMay 26, 2026
Thank you for sharing your experience, and we sincerely apologize for the frustration. We take account accuracy and customer support seriously at CE Broker, and we want to help resolve this.
A quick note on how this works: CE Broker account names and license information are synced directly from your regulatory entity's records. We recommend checking your regulatory entity's website to confirm that your name and license details are displayed correctly there. If the information is correct on the regulatory entity's site but incorrect in CE Broker, our technical support team can update it for you. You can learn more about this process in our support article: https://help.cebroker.com/hc/en-us/articles/15226551200788-Changing-your-Name-in-CE-Broker
An incorrect license appearing on your account is a concern, and we want to prioritize getting that corrected so it does not interfere with reporting your CEUs. We hear you on the time this has taken and the difficulty reaching our team, that is not the standard we hold ourselves to.
We will request more information so we can locate your ticket and resolve both the name and license issues as quickly as possible. In the meantime, you can also reach us at [email protected].
Thank you.
MA
Marilyn
Fraudulent company
This company just wants to sell courses. They have all of my courses “out of the ceu cycle” which is a total untruth, plus they do not have a way to upload credit hours. You cannot speak to anyone on the phone, and email response just directs you back to the faulty site. I’m going to call Tallahassee about this.
Response from CE BrokerMay 18, 2026
Hi Marilyn,
Thank you for taking the time to share your experience. I'm sorry you're feeling frustrated, and I'd like to help clear a few things up and get you to a resolution.
A quick note on how CE Broker works: we're the official CE tracking system contracted by your FL licensing board. Courses appearing "out of the CEU cycle" reflects the renewal period your board has set, not a decision we make. If courses you took during your current cycle are showing outside of it, that's something we can investigate and fix, we just need the details.
On uploading credit hours: you absolutely can self-report credits in CE Broker. The "Report CE" button is on your dashboard, and you can attach your certificate of completion as proof. If you're not seeing that option, and we can walk you through it.
I will request more information so that our technical team can follow up with you.
Thank you!
