CD UniverseReviews of cduniverse.com

I PURCHASE FROM YOUR SIGH WAS EASIER TO ACCESS TO A COMPUTER NUBBY LIKE ME. YET! YOUR PRICES COULD BE LESS. OTHERS OFFER NO SHIPPING FEES.

1. I had placed an order in the cart hoping to complete it later and then little did I realise it would be timed out and I would have to do the whole order again. I should be able to save the order somewhere. 2. The discount should be displayed somewhere in as I should know how much I would pay finally. An approximate figure would do. 3. After placing the order I learnt that some dvds were not in stock and had to be ordered. I should know about this when I am placing the order not after placing the order. Hope you can address these queries. Thanks

CD Universe needs to keep up with their stock. Every once in a while, they say that they have "*?*" for $??.??. You decide, that is the item/dvd you want. So, you order by phone, or email. The next thing you know, the item/dvd you want doesn't exist, is no longer carried. If that is so, why put in the Comp./Catalog? Another thing. When you sell Dvd Pack's such as say, #4, #5, #7, #8, It doesn't make sense. You have 4,5,7,8 but where is #6? If your going to send/sell a product, sell it in a straight line. You can't make bread without flour!

Bought Gift Certificate as a birthday present. Was clear that the 15% discount did not apply on purchase, but not clear whether the recipient would be eligible for discount. Also was not clear when the certificate would arrive in recipient's mail box. Ordering process was, otherwise, quick and easy.

Why don't you list bargains anymore? You must not want customers to save money.

Great selection. All DVDs/cases were sealed and intact. 2 of the 3 older titles had loose discs that were VERY scuffed up since they broke free from the hub, possibly decades ago, from all the handling over the years. CD Universe should only ship out sealed DVDs that DO NOT have "loose" discs inside. IMHO these "problem" items should be sold as "open-box", fully described, maybe tested, and sold at a discount. That said, both of the scuffy discs played fine on the local porn theater DVD player that I tried. Charging $3 extra for tracking is totally outrageous, especially since this company uses a UPS "Mail Solutions" service that then hands off to the USPS, with NO tracking until it gets into the Postal system. USPS flat-rate Priority envelope includes full tracking and is much faster. The company could also use Media Mail or First Class package for single item orders and still make a decent profit. It's obvious that this physical media business model is on the way out, but it's not necessary to be greedy with us customers who want to own a physical copy of a movie on DVD!

so far, so good. will add final verdict when I receive the product.

I really appreciate the service especially in this hard time but I dont always get a receipt or and invoice slip with the product and it is mandatory for my loved one receiving the CDs then I have to arrange and pay for it to be shipped to me