CCS MedicalReviews of ccsmedical.com

Hours on hold for two days and no one answers. When I select to have my call returned, they don't. How does Medicare justify forcing their clients to use a company with 95% reviews 1* and 4% are 2*? This company needs to get someone to answer the phone and call clients back. When prompted, I gave my number for a callback. No one has. I sent an email to their help line and got no response. I am trying to order CGM supplies for my Type 1 brittle diabetic husband and the patient portal order is wrong. He will run out of supplies before I get a response! I feel frightened and customers should never feel that way. This is a life-threatening illness.

The worst of the worst! -27 stars!

If I could give less than a one rating I would!! I have waited a ove a month and my new pump still isn't here plus I'm not able to log into the useless website. I don't understand why Tandem would even use this company for service of their product.

CCS Medical is the worst company I have ever used. I am a type 1 diabetic and have had diabetes for over 40 years. They held my supplies for a month and gave me every reason that they could not process it. Blaming their delay on insurance, doctor, prescription and so on. My insurance company gave them an override to send immediately. They still delayed. Then I get an email saying it shipped and an employee pulled the shipment saying I think she said she has difficulty using this. The recorded phone call would have solved it all. I was borrowing supplies that had not been prescribed to me because I ran out of my medical supplies due to their constant delay. READ THE REVIEWS THIS COMPANY SHOULD BE SHUT DOWN! Anyone wanting to do their homework, I am willing to share all recorded calls I have. Avoid CCS MEDICAL

Do not deal with this company - Called customer service and told it would be a 90 minute wait -

DO NOT use CCS Medical Services. As noted in all the reviews they are without a doubt the worst. I’ve been calling since 12/15 for my syringe order & they NEVER sent it!! I’ve called numerous times & spoke to a rep who told me the previous rep lied to me about my order!! I die not being able to take my insulin. Today is 1/7 and I STILL haven’t received my syringes!! I was told they DO NOT have syringes!! I need to wait for their warehouse to get them!! They lied & said my doctor never sent in a prescription. Guess what I called my doctor office & they never received a subscription request!! My doctor’s office had to contact their CCS representative. Sadly CCS representatives aren’t trained and they just don’t comprehend we can die without our needed supplies. This is the most unprofessional company and I am researching other medical supply companies.

There's no end to the abysmal customer service at CCS. They have no issue charging your credit card the minute you order supplies. When the customer is owed a refund, they will hold onto your money for as long as possible. It's criminal. Horrible, horrible company.

Customer Service is horrible!!!! Our last order for Dexcom7 was late in being shipped. I called and paid extra for next day. It did not come until 3 days later and was only 3 of the 9 monitors with no explanation. I called and was on hold for well over 30 minutes for I got to speak with someone who then told me that monitors were on back order. I just used the last of the 3 and have not received. More. I called the number on their website and after holding for over 30 minutes, I was told that I had to be transferred to a different department. They tried to transfer me but no answer and was then asked if I wanted to call back even though they could not give me the number for the correct department. I told her no, why would I call the wrong # again just to hold another 30 minutes to get transferred.